Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lacey Mandac
a week ago
Terrible as per usual with any Walmart auto I ve ever been to. I don t know why I keep giving Walmart chances.Ordered a tire and paid installation for it and the guy said they wouldn t put the tire on because of a broken stud. Okay I get that, store policy or whatever. But it was how he made it so difficult to get an answer and a refund and just kept talking down to us when we didn t even argue against them not doing the service.I hate Walmart and Walmart automotive, I will never be back and I m swearing by that.

  Blake Lee
8 months ago
Good prices on tires. Service on the other hand .you get what you pay for. Took my Lexus RX350 to get four new tires and it took them over two hours. Along with a technician literally complaining to me about having to install and balance new tires on my car.

  Phillip Jones
9 months ago
Very poor service . I had to find somone to write up my Service Order. Rude team members in the Shop area. No one wearing name badges to be identified. They didnt call me to inform me oil change couldn't be completed on my car .They also didnt call when my car was ready.

  Michael C
3 months ago
Never had an issue with tires or oil change here.

  Angela Williamson
3 years ago
I had a warranty for what was being done on my vehicle bought the warranty from Walmart a few months earlier but they didn't have the documents in their system. They told us since they didn't have it in their records I didn't have any warranty. I was very grateful I kept my records inside My vehicle maintenance book. I was able to find the necessary information even though I found the documents, I was treated as if I was a burden to them. I did get the maintenance on my vehicle, which was a new tire and a rotation but it took 3 1/2 hours to complete..They did a good job on my tire and rotation but I believe they could have been better with customer service care.

  Hotboywes
a year ago
Technicians quickly completed the intake process, took my phone number, texted me when it was completed, The only issue I had was the lack of customer service with the manager once I arrived to checkout. He looked at me while I was standing at the register and didn't make any effort to approach until the store phone rang; even then he hesitated as if he wanted to continue stacking boxes . Then he answered the phone and told me to hold on. I was happy with the entire process until then, I actually left a bit upset. I will return in the future but I'll try to avoid this manager at all cost.

  Jordan Winders
2 years ago
Spent an hour waiting for an oil change just to be told they didn t have the correct filter in stock. Should ve checked that when I first arrived and saved us both the hassle. Everyone seemed to work at their own pace in no rush to help or get things done. The technician was rude and thought it was funny to joke about cleaning the windshield after wasting an hour of my time. Won t recommend or come back.Service: Oil change

  Josh
6 years ago
Bought my tires online and had to wait an extra day to get them installed since they clearly can not communicate at all. Also the day after I got them installed, I walked out to my car to find that one of the tires was completely flat and the others were getting there. So to say that I had a horrible experience with them would be an understatement.

  James Brooks
6 years ago
I had a great experience. The staff was friendly, helpful and courteous.I had a brand new set of Pirelli tires installed on my truck and they had me in and out very quickly.I would definitely recommend getting auto service here.

  Joseph Brown
5 years ago
Worst experience ever! I'm waiting for 3hrs to only now be serviced. I should have heeded to the other reviews. 3 customers still waiting at 815pm for 1 tire! This department closes at 7pm. Were they creating the rubber for the tires? I know now not to come to Walmart for tires....

  Britney Wright
2 years ago
Customer service and the price can t be beat! I paid less than average for 4 brand new tires and an oil change. I was there for about 45 minutes and all 4 tires are under warranty.

  grantez jones
5 years ago
Just bought a brand new set of Goodyear tires 6 days ago and already 3 have gone flat. And now I cant get any one to pick up the phone. 400 bucks for poor product and service.

  Diane Cole
2 years ago
I'd accidentally ordered the wrong tires but they were able to help me get the correct ones, install them & chg the oil with very little wait time. They were very nice & helpful with the situation.

  Andrea Pilot
2 years ago
Horrible and Rep Brooke was very rude. They (as all of them) act like they can't look up nothing until they see your vehicle. When my car was finally ready they text me so I waited 20 mins no call so I called and told it was ready.. Worse customer service Ever. Walmart Trussville

  Robert C
2 years ago
Got up early and arrived at 7 am to get tires before heading to work. First customer there and the worker told me he couldn't do any tire work until 8:30. Why open at 7 if you're not going to serve your customers?

  Terry Edwards
a year ago
Employees are rude. Seem to care little about your business. They will walk right passed you without even as much as acknowledging you. They act entitled. I do not recommend.Service: Oil changeService: Oil change

  Super Saiyan Bro
a year ago
They made me put my own tire on and stole my LED light plug. $161 for a tire you put on yourself...

  Lulu B
2 years ago
Employees are soooo lazy! Ive been here two times and they are rude! They do not want to do the job. If they are unhappy to work at their current job they need to not take it on the customer! Do your job and be nice.Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change

  Renee Holloway
6 years ago
Only 2 cars getting tires. Took 2 hrs 20 min !! Person was beyond SLOW.longest ever waiting for 2 tires.Wal-Mart hire some people who want to work

  CeCe Harrison
2 years ago
Terrible. They couldn't get my oil plug off after waiting a hour. Went to Express Oil Change and they got it right off.

  Patricia Mincey
a year ago
Service was good the mechanic was nice.Didn't take long.

  Gena Altieri
2 years ago
The employees at the Trussville Auto Center are always really nice and it s usually pretty fast!!Service: Oil changeService: Oil change

  Tesla Perez
a year ago
Never pick up the phone you have to come up to the store to know anything

  P King
a year ago
Never ever open on time. Always 20-30 minutes after opening time before they get started.

  james madden
6 years ago
Lydia in auto service , Dewana in sporting goods did a great job !

  Chris S
a year ago
Terrible service. Takes forever...

  Bill Tracy
2 years ago
They did a great job

  Sue Rachielles
a year ago
Worse service ever

  Stacy Brunner
4 years ago
Ok

  Matt Davidson
2 years ago
In & out quickly