Serra Toyota Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris Barnett
2 months ago
I had an appointment for an oil change and transmission service. Appointment was booked early in the week for Saturday. I arrived and sat in my truck for at least 15 mins before someone came and brought me inside to find a service writer. Once inside I told them I had an appointment, the service manager asked if I knew how much the transmission service would cost like I couldn t afford their service, then tells me they don t have time to mess with it today. I literally made an appointment so this wouldn t happen. That s the last they will see of me ..

  Muhammad Bilal MD
2 months ago
BE AWARE and EDUCATE YOURSELFAlthough the staff is very kind and professional, I didn t get the required service I was hoping for. I went for my due 40K service after taking off from my work schedule and driving all the way to the shop, was given my vehicle back and was good to go. I went home, for some unknown reason, I opened the hood and realized that the coolant was almost empty (even lower than the lower limit line). I freaked out, called the service dept and had to drive all the way back, they were able to take care of it. Also, no one asked me to get the due filter change and I found out from my brother who lectured me for not knowing but I think it was the shop responsibility to discuss and notify me for necessary services. I am happy that they were able to fix it next day but still caused quite a bit of inconvenience to me. Just a word of caution, don t just trust blindly, we are all humans and can make mistakes.

  Angel J
5 days ago
Great service as always, and Aaron is Service Dept. provided great customer service and care with getting my appointment setup and making sure everything was accurate with my visit.

  Chantilyn Carson
5 months ago
Fast friendly service. Lunch while you wait. Clean and professional workers.

  G Harper
a year ago
I've preordered some parts from Serra Toyota Centerpoint service store. After 3 1/2 weeks I asked for a refund. It turned out that the parts came in and was placed on another's car.The service manager John Dobbs, called parts and service to put them back on my invoice so that he could refund me. On Black Friday,I was promised a check via mail in 3-5 business days. I spoke with a manager named Brian, Who promised to look into it . It's been another 3 weeks, still no check. When I phone the establishment today, I seem to get the run around. This is terrible customer service

  Russell Haygood
2 years ago
Very friendly service and high tech. Got my problem solved and found the best solution that cost me the least. Out in record time. Very busy so make appointment if possible.

  rita freeman
3 years ago
Great service, exceptional staff. After mediocre service (at best) at big Toyota service shops in B'ham, this one in Center point has my business. Chrystal was my service advisor and kept me up to date with a big smile under her mask, but I could hear it in her voice

  Willie Adams
2 years ago
Everybody was sitting there with no masks on I went home and take. Vitamin D pill and my high blood pressure Medicine Covid is real people! Its too cold to stand outside so please mask up with N95 or Kn95.

  Yaser A
2 years ago
Well I don t like how they are communicate, especially what s in the website it s different from what I found in the actual branch but when I contacted them they are welling to help in their way and in they way they are comfortable with.I am not going to be there again.

  Kia Chatman
3 years ago
I love the service I receive at Serra, and Josh Woods is absolutely amazing. I am always greeted with a smile and professionalism.

  Stormy Ighi Monday
3 years ago
Simeon William's is a great salesman very informative and respectful. I got the car I really wanted without hassle and enjoyed my time there.

  Lindsey Long
3 years ago
Simeon Williams was something Denzel and Will Smith in one. Lol but really omg the service was great I swear and we will be back for all of our future vehicle needs.

  Bruce Weaver
2 years ago
Service is usually spot on but our last visit was really too spot on. The technician left greasy hand prints on the hood, bumper, side panels, door, and interior.

  Chato Pontaza
4 years ago
Sime�n Williams rally too great care of US tonight and i Seat i an sending all my family and friends to hi . Thank you Simeon.

  Robert Owens
3 years ago
They try to repair my car and did not do it but charged me full and I did not get to talk to the mechanic just come pee on in the service which didn't know anything but how to start a car maybe

  Sandra White
5 years ago
Josh my rep was wonderful, kept me informed on what services my car needed and very Polite.

  Kayla Gadbaw
3 years ago
Great service! Everyone is amazing friendly and listens to you when trying to solve your car problem!!

  Rebecca Richardson
3 years ago
Went with a friend to have her car serviced, it was excellent service and quick on the oil change.

  LaSandra McKinzie
3 years ago
They always take care of me. I've owned a 2015 Toyota Corolla since 2015. I can always depend on them.

  Rashida Blackmon
a year ago
They did a good job and it didn't take long

  Jacquelyn Walker-Baker
3 years ago
Love the energy of the guys in the Service Department at Serra Toyota. I would like to thank them again.

  Jessie Fails
a year ago
Every one was great keep up the good work.

  Marcia Perry
a year ago
Assessed the problem and gave me some options. Very thorough.

  Randal Timms
2 years ago
Elizabeth Jordan is an Amazing asset to your customer service.

  Willie Parrish
3 years ago
I was told if you don't have anything good to say don't say anything. So I'm not saying anything.

  Will Fassinger
3 years ago
Josh, service advisor, was super professional and courteous

  John C
2 years ago
Very helpful, friendly staff.

  Josh Griffin
2 years ago
Friendly fast service!

  Jeffrey White
a year ago
Best in Class Service at Serra Toyota!

  C Lee
2 years ago
Love it and the experience there