Serra Nissan

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carla Byess
4 months ago
Xavier Johnson was awesome! We went in with a capital one pre-approval wanting to get a work truck for my son and they went above and beyond to get us out the door in a truck that is absolutely amazing! The people there are very nice and I highly recommend talking to Xavier Johnson if you re looking for a vehicle!

  Koty Ray
a month ago
Cody McGee is the absolute best! He worked with me on the rate of my car and was able to exceeded my expectations. After visiting 8 different dealerships I am excited to have my new family car! Ask for Cody!

  Devin Chadwick
a month ago
Absolutely awesome! Kayla was incredible helping me with everything! Nicole was so sweet! Dragon was awesome helping me as well! Solid team!!

  Abby Davis
a month ago
A huge thank you to Ricardo for helping me get into my dream car! He did an amazing job with keeping me informed and helping me along the way

  MELANIE LEE
3 weeks ago
OMG!!!! Cody is so freaking amazing he got me into my dream car no hassle or nothing please go see him he's a dream maker go see him...

  Jason Fox
a month ago
Cody was amazing. My score was a 489 with 2 repos and he got me in a 2024 400 Nissan Z. If he got me approved imagine what he can do for you. Thanks Cody a true Hero.

  Jarrod Dorion
a day ago
Angel Baza provided exceptional customer service and made the car buying experience timely and seamless. He was very observant to the details necessary to tailor the process to my needs and budget. This is what you are expecting when purchasing a vehicle. #Serra Nissan #Great Customer service #Angel Baza

  Russ M
2 months ago
I've had decent service at Serra Nissan before, but on this occasion I'm only giving a 1 star. I called about a simple recall and was told it would take 45 min at most. I made an appointment for 09:30.When I arrived, I was told that this visit was just to determine if my vehicle was even part of the recall, and they didn't have any parts to repair it. I would have to come back next week if it did indeed need repair. So I said, OK go ahead and check it. Was told maybe 45 min to check. This was at 09:20.At 10:40, I walked out to the service area and my vehicle had not been moved. Service manager said it was gonna happen soon, and would still take another 15-30 min after they pulled it back. I had an appointment at 11AM, so I had to leave with NO SERVICE performed at all.

  little Alligators
3 weeks ago
Serra Nissan was very polite. They worked hard to put me in a vehicle , at a price point that I could work with. I would recommend them to anyone who is interested in a New or used vehicle . I know that they will work hard to accommodate you. Look for Cody McGee. He will work hard to get you the vehicle you want.

  Kahlil King
5 months ago
I worked with the gentleman Isaac El-amin he helped me find the perfect car and showed me another level of customer service Thank you !

  Sierra Hall
4 months ago
Terrible service, got a car in June, it started having issues with the engine within a few months. They sold me a car knowing it was issues with the engine. Although it was under warranty they tried to tell me they wouldn t fix it. After going back and forth with them, It took them an entire month to replace the engine. They were unable to give me a loaner while they fixed it so for a month I had no vehicle. Now I m having issues with the starter. I did not put many miles on my car prior to the issues starting. They don t answer the phones when you need them. I was going to get an additional car but I would never get from them again. I caution everyone to be weary when dealing with them, especially the sales department. I regret dealing with this place, any other dealership would have been better. The technician was the only person who was helpful and tried working with me, I appreciate him.

  Carla Jeffries
2 months ago
They have horrible customer service in the service department! The salesman have terrible communication skills. The GM is never available to speak with anyone. I asked for Him several times, before I became irate. He only came out of his office to ask Me to leave after I made an appointment to have My truck service @ 12pm. I was there for 4 hours and they never fixed the problem. I sit there for 2 hours every time I come in for an oil change. They also lied in regards to getting My car refinanced. They are only good at talking you into buying these redicolously high vehicles.

  Austin Duncan
3 months ago
Great Experience! Danny and Vince helped me out immensely. They handled any questions I had and were very patient with me. I truly appreciate their efforts and thoroughly enjoyed my entire experience.

  Thomas Payne
a month ago
Don t leave your car with the service department if you want any communication about what s wrong with it. I ve called about 10 times, left voicemails and callback numbers with multiple people and still haven t heard anything about my car that they were supposed to look at. I was told they would try their best to look at it Friday after I dropped it off at 7am, it s now 2pm Monday and I have no idea if they ve even looked at it.s I m just waiting on them to tell me what s wrong with it and that apparently takes at least 30 hours to do and they can t even return a call to keep me updated. I need to know if I ll have a car to get to work this week and they don t have the decency to let me know a timeframe of when they ll look at it.

  Ruth Dowdy
3 months ago
Came to Serra Nissan to buy a used vehicle and ended up getting a brand new one. Worked with Kayla Kennedy and she was Amazing. Great buying experience. I would highly recommend this dealer ship to anyone.

  Armesha Vaughn
6 months ago
I had a good experience when I purchased my 2023 Rogue. Cameron was very knowledgeable about everything I needed to know. I always go to Serra Nissan for my purchases.

  Doug Lowe
4 weeks ago
I have been a customer for several years and always receive very good service from well customer rep Amy. She makes you feel welcome and that your business is appreciated.

  Alex M
a month ago
Kayla did awesome at finding me a car I'd like. After many, MANY questions we were able to find something I was interested in buying that was still affordable!

  Anna Arnold
7 months ago
Loved my experience shopping at Serra Nissan! Devonte helped me find the perfect car for the perfect price! His knowledge and skillfullness made this process enjoyable and efficient! Would recommend to friends and family :)

  Ashley Abbott
3 months ago
Very slow. I had the exact same work done on my car the last time I was there but this time it took 40 minutes longer. They also forgot to put a new sticker on my window letting me know the next date/milage for my next oil change.

  Ms. Smith
5 months ago
I took my car in for service and asked them to put struts on my car. The technician advise to do a diagnostic on it first and then told me I needed tires instead. Once I purchase the tires I was called back and told I needed struts. If you can't trust a dealership to give accurate information then who can you trust.

  Vanessa Ekwere
4 months ago
Serra Nissan sold a used vehicle to us knowing there were issues with it. The coolant system was not working properly meaning it was leaking and no AC. We have tried for almost 6 months to get that rectified to no avail. You cannot get anyone to return your calls and if they do they give you the run around. Now we have even more expensive issues wrong and the vehicle is undrivable. If you do purchase a used vehicle from them, get it inspected independently and don t trust them if they say they will fix something because they won t. Also reporting them to the Consumer Protection Commission with the Attorney General.

  DOLORES WILLIAMS
a month ago
Kayla Kennedy is a great sales representative!! She has sold my daughter two cars! She's an all around great person!!

  Stephanie Howton
2 months ago
Do not take your car here for car troubles. I have a 2012 Nissan Versa. Trade in value 700-900 according to Kelly Blue Book. To fix spark plugs and a Cadillac converter they quoted us 5000.00 and said it with a straight face. Then they wouldn't even fix the simple thing just to get me to the point where I decided if I wanted to buy a new car.5000.00 to fix a car they would not even give me a 1000 dollars for in a trade in......I am livid

  Caitlyn Thompson
2 weeks ago
Angel Borja was incredible in helping us get in a truck way better than we could ve imagined!

  Theodoric Todd
a month ago
Probably the greatest guy to ever do it. Took care of my brothers first big boy purchase. Cody has to be the most helpful guy at Serra Nissan.

  Destiny Darby
4 months ago
If you re looking forward to a good car buying experience I recommend this dealership! My salesperson, Kayla was so outstanding and professional. She will go above and beyond to make sure you leave the dealership in your dream car!

  Suzy Wilson
2 weeks ago
Serra Nissan our Salesperson was Alex. He was so awesome to deal with. He was so honest and so helpful!!! Recommend him highly!!

  Martha Lightfoot
4 weeks ago
I enjoyed my experience buying my new Nissan at Serra. Angeline was very helpful. I would send family members there.

  ZbellaBEATZ
7 months ago
Thanks to Ms. Katrena for helping me purchase my brand new 2024 Nissan Altima. Her customer service is amazing. I will definitely do business with her again and also refer anyone that s in need of a car. Thanks Katrena