Land Rover Birmingham Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alan Song
5 months ago
Though nobody likes dealing with car troubles, I m glad that I had the opportunity to work with Jim Bell! Great gentleman, awesome communication, and kept me updated every step of the way. Thank you, Jim!Services: Auto battery replacement, Vehicle InspectionServices: Auto battery replacement, Vehicle Inspection

  Kevin Christophe
5 months ago
My service tech (Mr. Bell) is well versed on his duty responsibilities. He goes beyond the call of duty to ensure his customers receive "Top Notch" service. A true professional at the highest level.Services: Vehicle Inspection, Oil changeServices: Vehicle Inspection, Oil change

  Gwen Mitchell
6 months ago
I highly recommend this place when you need your vehicle repaired! I m glad I took my Land Rover. They were very professional !! Outstanding Service.!!! I thank your professional and awesome work you did on my carKeep up the fantastic jobService: Auto maintenanceService: Auto maintenance

  J Hankins
7 months ago
Took care of all my vehicle needs in a timely manner! Vehicle was spotless when they were finished. Service advisor was great in contacting me through out the process.Service: Auto maintenanceService: Auto maintenance

  Joan Strickland
6 months ago
My phone number was incorrect in dealership's system and maintenance was suppose to correct when I dropped my vehicle off for repair. I live in another city so they gave me a loaner to drive as they were having to keep it over night. I dropped off on Friday 9:30 am. I had not heard from them by the following Tuesday so I called them. They said my vehicle had been ready and they had tried to call me several times but couldn't reach me. They were calling the incorrect number. They did not correct my number as they were suppose to do.

  Peggy Washington
6 months ago
The service representative greeted us immediately. He was professional and answered all my questions about the services to be performed. He was patient and friendly.Services: Tire rotations, Vehicle Inspection, Auto maintenanceServices: Tire rotations, Vehicle Inspection, Auto maintenance

  Mariusz Waleszczuk
8 months ago
I was trying to service my car outside of dealership and the shop told me that they found a problem with my turbo I was worried about that because this is not cheap fix. I decided to go to the source I always service my cars in the dealerships and I was never wrong. .Finally I made my decision to bring my car to Land Rover of Birmingham to do the service and check my turbo problem. Jim Bell help me out . And explain the whole service and also advise me what service I would need at this particular time when I received a call to pick up my vehicle, I was a little bit I worry what will happen next Jim give me peace of mind saying that my turbo is perfectly fine. There s nothing wrong with it. What a great news I will recommend this place to everybody who wants Land Rover running top-notch great job, Jim Service: Auto maintenance

  Brandon Wheeler
7 months ago
Land Rover Birmingham provided excellent customer service all around.Jim was able to get me taken care of right away and kept me updated throughout the process. The accommodations in the waiting area are always stocked and the rest of the staff is attentive. Another great experience!Service: Oil changeService: Oil change

  Jay Coleman
7 months ago
First Class Experience from start to finish! Adarius offered excellent customer service with every opportunity. I highly recommend giving them an opportunity to serve your LR needs Service: Auto maintenanceService: Auto maintenance

  jake peoples
a year ago
Jim was very professionaland knowledgeable of my service visit. I had an appointment and they were ready for my car when I arrived.I also met the GM, Lily. Great group! I would recommend them to friends and family.Service: Auto maintenance

  Amy Wells
11 months ago
Ryan at the Landrover service department was wonderful. When you do not know a lot about cars and especially car maintenance it is GREAT to have someone you can trust!! Ryan explained what was needed and let me know throughout what was happening to my car. He gave me a time frame when my car would be ready and it was ready on time!!! THANKS RYAN. For all you do I sooo appreciate YOU!!Services: Auto engine tuning, Auto maintenance

  GiGi Hayes
7 months ago
Service team is amazing. Jim & the gentleman that played football at Spain Park made us feel like valued customers.Service: Auto maintenanceService: Auto maintenance

  John E. Langcuster
a year ago
Outstanding customer service! Drove from Jackson, MS. for a recall issue and the experience start to finish was outstanding. Lemann kept me informed via text through the repair which only took 3.5 hours. Appreciate the professionalism and keeping me inform throughout the experience.Service: Auto maintenanceService: Auto maintenance

  Fred Jones
7 months ago
The service manager was personal, attentive, and detailed. He got me in and kept me updated on the progress of services and got me out! DG the service manager provided excellent service.Service: Auto battery replacementService: Auto battery replacement

  Luke Williams
5 months ago
JIM AT LAND ROVER is the absolute BEST in service!! Thankful for a quick repair covered under my warranty.Service: Auto maintenanceService: Auto maintenance

  Mark Chapman
a year ago
I worked with Leeman to get my car repaired after hitting something on the road and causing problems with the rear differential. Leeman was great to work with. He kept me up to date on what was going on with the repairs. Very professional and helpful. My car is running as good as new.Service: General repairs & maintenanceService: General repairs & maintenance

  Debora Moon
a year ago
This is the second Jaguar that I ve owned and I can truly say that Mr. Jim Bell has been so very nice, kind and helpful throughout the process. He has always been very informative and completed my device quickly. I would say to anyone that needs service at Jaguar of Birmingham, ask for Mr. Bell personally.Service: Auto maintenanceService: Auto maintenance

  Sean Carney
11 months ago
Lee and his crew are absolute masters at customer service. He and the service department provided timely evaluations of the problems with my Land Rover, provided options for repair and completed the repairs well earlier than anticipated. I was 5 hours from home when my Land Rover experienced engine problems. Lee bent over backwards making sure replacement parts were enroute, keeping me advised of the repair progress and even personally driving the vehicle to ensure the service crew got it perfect. It was not a pleasant feeling being without the vehicle for a time but Lee and the entire service department made it a bit easier with their efforts above and beyond (he even took the time to go into my glovebox and retrieve my wife s business cards at our request a week after we had returned home). It s the little things that this dealership excels at. I m going to make every effort (if I ever trade my LR in) to make that trade at Land Rover Birmingham solely on this experience and knowing Lee and the service crew are masters at their craft.Services: Auto engine diagnostic, Engine repair, Auto maintenance

  Lisa Beers
a year ago
Jim was very attentive, polite, communicated well, got me in right away to check the battery that needed replacing. He showed me to the waiting room and kept in contact. I m so appreciative.Service: Auto battery replacementService: Auto battery replacement

  Horace Henry
7 months ago
Service rep was Jim. He was awesome very helpful. I was in and out in no time very professional. Recommend Jim if you come Service. Customer Service done right.Service: Auto maintenanceService: Auto maintenance

  Anthony Stone
a year ago
Thea team at the dealership always does a great job. They are punctual and have an amazing focus on detail. The service representative gives me updates and takes the time to answer my questions. I highly recommend the dealership.Service: General repairs & maintenanceService: General repairs & maintenance

  Laura Nobles
7 months ago
This dealership has a outstanding service department from techs, writers, & managers. They go above and beyond to make sure you are taken care of.Services: Transmission, Auto body & trim repair, Steering & suspension repair, Auto body & trim replacementServices: Transmission, Auto body & trim repair, Steering & suspension repair, Auto body & trim replacement

  Xiu Chen
a year ago
I have come here a few times to the service department for my Range Rover. The person I usually go to is, Jim and he has always taken good care of my car. He is incredibly helpful, nice, and caring about his customers.Services: Vehicle Inspection, Auto maintenance, Oil changeServices: Vehicle Inspection, Auto maintenance, Oil change

  Leslie Heindl
11 months ago
Warranty O2 sensor. Done quickly, professional service and excellent communication with Ryan. Very happy. I wish they would have vacuumed my vehicle but no complaints.Service: Auto maintenanceService: Auto maintenance

  Darlene Watts
a year ago
I had my 2022 Range Rover Evoque 20,000 mile maintenance done. I used the online scheduler which was convenient. The service was done professionally and in a timely manner. The service was expensive (> $1000), but I was given an accurate estimate beforehand.Services: Air & cabin filter replacement, Tire rotations, Vehicle Inspection, Wiper blade installation, Auto maintenance, Oil changeServices: Air & cabin filter replacement, Tire rotations, Vehicle Inspection, Wiper blade installation, Auto maintenance, Oil change

  jazmin douglas
11 months ago
James Bell is my Advisor. He is very professional and helpful. He always remembers who I am when I call to schedule maintenance. I really appreciate it.Service: Auto battery replacementService: Auto battery replacement

  Allan Hood
5 months ago
Very professional and friendly as usual! I needed a battery and they took care of me right away!Services: Auto battery replacement, Vehicle Inspection, Auto battery maintenance, BatteryServices: Auto battery replacement, Vehicle Inspection, Auto battery maintenance, Battery

  Rob Dunn
a year ago
Ryan and team are nothing but professional and welcoming always. I was in and out in no time and that is always important when commuting from Tuscaloosa! Customer service is their number one priority and it is always achieved!Thanks Ryan!!

  Robert Beeman
7 months ago
My service rep was professional, courteous, knowledgeable, and honest. It was a first-class experience.Services: Air & cabin filter replacement, Tire rotations, Oil changeServices: Air & cabin filter replacement, Tire rotations, Oil change

  K Rogers
a year ago
My experience was ABSOLUTELY the best! Excellent customer service and quick! Thank you so much for taking care of me Jim! 5 star service!Service: General repairs & maintenanceService: General repairs & maintenance