Jim Burke Nissan Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  DeeDee Anderson
a month ago
I really wanted to have a good experience here but I didn't. Their waiting area is very nice and accommodating, the bathrooms were clean. Check in was fast and the service advisors were nice. Those are the only good things I can say. I tried this service department because I had originally been going to Serra Nissan and they couldn't figure out what was going on with my car. Same deal here. The NISSAN technicians aren't even knowledgeable about the cars they work on (Nissans). I sat for about 2 hours just for them to tell me by backseats don't have sensors when in fact they do. In addition to the backseat, i brought my car in for a noise concern while driving. They didn't hear the noise but my dash cam was unplugged when they returned my car. Why? The footage I do have of the "test drive" is no longer than a minute which makes me think they didnt drive it long enough to try to hear the noise. Granted, me and the service advisor went on a short test drive to see if we could replicate the noise and had no luck but this is when I seen my dash cam was unplugged. When I asked him why it was unplugged he said maybe they were cleaning up and did it by accident because he wouldn't see why they would do something like that. I gave up then and there because that's a bunch of B.S. Since my car was under warranty, i dont think they wanted to figure out a problem. My car is now out of warranty and I still hear the noise and my sensors in my backseat still go haywire. Lucky me.

  James Cruso
3 months ago
Outstanding services and great pople

  Randy Kilpatrick
4 days ago
Had a very good experience. It's the 2nd vehicle I have bought from them and will again.

  S. W
8 months ago
Always takes care of my vehicle. Hanna is such an awesome customer service rep boss. They offer to get you transportation to your next location. You may also have the option to rent a car if longer services are needed. They communicate effectively via call or text (make sure the texts are not sent to spam). They are friendly and patient. I really appreciate them. Yes, we know you could potentially spend alot when the dealership fixes your car after warranty/paid in full, but it is guaranteed and honored and you know it is a trusted source. I love it here!

  Eric Brown
9 months ago
I went in to get my windshield. Wiper sprayer fixed in the guy who fixed it did not top off. My when she'll wipe a fluid. I feel like that was part of his job to at least check.

  T Grant
a year ago
Terrible service here. They kept my car for 6 days. I was told they couldn't find anything wrong with it, so I went to pick it up. Before I left with my car I asked if they would check my battery. My car is 5 years old and still had the original battery. Well the battery was the problem, and they never checked it until I asked! I had to rent a car for the 6 days they had my car! That cost me $500.00. I also had to buy a new battery for $233.00! I've never had such bad service from a Nissan dealership..

  Shawn Martin
6 months ago
Adam and preety young white girls at service desk always greet and remember me by name!!!

  Debra McClain
a year ago
The service was great! And every thing was explain about my tires and the other things i needed to have done on my car. The service advisor Adam Montgomery war every professional.

  D'Andria Grady
3 years ago
I purchased a 2013 Pathfinder from another dealership but have an extended warranty on the vehicle so I decided to take my SUV to this location. WORST DECISION EVER. I knew it was going to take at least a week and a half to fix my vehicle but, it literally has been 3 weeks that my truck has been in the shop with no updates. I've been told it will be ready 4 different days and my vehicle is still isn't ready. Are they not on a schedule with what vehicles comes in first gets service first? I spoke the Service dept mgr Ron today (9/8) at around 2 p.m and he was suppose to give me a call but it's 4:30 and still no call. Customer Service sucks, finishing in a timely manner is definitely some bull$***Update: Picked up my SUV on 9/10 everything seems to going good. Mr Ron the service dept mgr made sure my truck was ready before he just handed to me. If it wasn't for him I probably would've have them 0 stars.Service: Engine repair

  Dorothy Carter
2 years ago
I was in the service department yesterday I had another service associate. I hate too give a bad review because I have been dealing with Nissan since 2014 this associate name is ADAM. MONTGOMERY he doesn't have good customer service skills. I watch the other associate come in and out and communicate with customers.He never communicate beyond checkin.This was first time the lady a the desk call too sign out for my car.I had go back in tooask for the oil sticker that goes in the window. He did enforce. me my car was ready. Maybe he was upset because I told him I didn't need a tire rotation because I DID one the last visit .I just purchase this car in August last year. Next time I will get someone else in the service department not him. I Jim Burke Nissan Sales and Service But Adam Montgomery is not a good associate .

  tiffany davis
a year ago
Montana in the service department is rude. I will never be coming back here again. This is the second time. It s sad you can t come to a place you purchased a brand new car from to get it serviced without being disrespected. She needs to be replaced!!!!

  Melanie Taylor - Coleman
6 years ago
The guys at Jim Burke Nissan Service are the very best. They are always kind and professional. When my husband decided to purchase a new car, we went with Jim Burke because of their outstanding service department. The free oil changes for life helps too !!

  Pamela Williams
3 years ago
This is by far the BEST Nissan service department I have ever had experience with. We own 3 Nissans our teenage/college kids drive and have about 25 Nissans in our company fleet. Needless to say we have a lot of experience with dealerships and I have not come across one that compares to the superior service Jim Burke Nissan provides! Ron was absolutely amazing helping our two sons who broke down just outside of Birmingham while driving back to Florida from Mississippi. If you want your vehicle worked on by a company that is honest and goes above and beyond this is the service department to go to! Thank you Ron and Jim Burke Nissan! What a top-notch company!

  Cathy Chesser
7 years ago
We visited every auto dealership in the Birmingham and surrounding areas. Jim Burke Automotive gave my husband and I the best deal, service and support in all of Alabama. We purchased our 2016 Nissan Rouge from them and we will continue to do service with them for years to come. They are the most honest ,fair,best priced dealership around.

  Andres Pickett Crawley
a year ago
I had an appointment and they got me in and out quickly. Great customer service!

  Kayti ackerman
3 years ago
Awesome people and service...period...my oil changes are free and I didn't even buy my Nissan from them...also they provide a decent military discount...did it without me even knowing or having to ask once they saw my tag. Wait times can be a little long so watch your timing.

  B. J
2 years ago
Nice neat clean place they got through me through with my service quickly it was easy to make an appointment and they explain what need to be done

  Michael Cox
2 years ago
I have always been pleased with the service with Jim Burke Nissan Service. It is just ashamed that the war in Ukraine has caused the oil change to go up.

  Silver Clark
6 years ago
My car has now been at this Nissan for two weeks. They were suppose to be looking for a part for my car. I talked to them a few days ago & the man just realized it was a SE-R and they still have not found a part. It does not seem to me they are even trying to find it. I will NEVER use this Nissan again. I was stuck in Birmingham for weeks because they haven't done their job. Horrible service.

  Wil Tate
a year ago
My visit went better than expected. It has not always been that way. They have improved in their customer service.

  francine jolly
4 years ago
It has been a long time but,went back because i am closer i enjoyed my visit people were so helpful love Mr. Wayne i love they are giving perks to your loyal customers

  Anita Andrews
4 years ago
The service reps are very helpful; the service was quick and accommodating. Their shuttle service dropped me off to work and picked me up after work and were timely.

  Timothy Paige
2 years ago
I made an appointment a week in advance, came to my appointment only to be told there would be a 2 hour wait. I left very disappointed. What's the purpose of the appointment if YOU can't keep it. A total waste of my time.

  Mary Roberts
2 years ago
I couldn't have asked for better service. Dominique was AWESOME

  Linda Burgin
2 years ago
Nice friendly service mechanics if there's anything wrong with vehicle they will tell youthe problems

  Makia Hardy
3 years ago
Great love the service Had a lil wait time but its cool...

  Vicki Lowe
4 years ago
Jim Burke is the Best ! Barbara Cook is the Best car sales person I highly recommend her ...

  Charnesia Kirkland
2 years ago
Never an issue...I get great courteous service, everytime...thanks!

  Swiss Miss
5 years ago
The absolute worst service department I came in for an oil change and now my AC doesn t work would not recommend them ever!!!!!!!

  Emily Fredrichsen Zimmerman
a year ago
Service is always good for oil change and tire rotation.