Jim Burke Hyundai

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aaron Jones
3 months ago
Went here looking to get a used vehicle many hoops and hurdles in the process. I was looking at a used car thinking I probably could not get approved. I was able to get approved and get a brand new car 2023 challenger the staff here is very professional and goes the extra mile to make sure you leave a happy customer.. I m blessed and mark is amazing!! I would recommend mark and this team 10 times over!! Thank you Jim Burke

  Jennifer Hull
a week ago
We needed to stop in during our road trip for some new windshield wipers. The great people at Jim Burke Hyundai squeezed us right in, fixed us up quickly, and we were able to get back on the road. Thank you so much!!

  Ridhima Talsani
4 weeks ago
They were so kind and patient! Got everything done in a few hours. And even charged me less than they said. Felt really comfortable asking questions and learning more about my car. So grateful for a good experience at a car service place. Thank you!!

  SoulFoodTalksWith D
4 months ago
Jeremy Ash and Floyd Morrison were phenomenal! I definitely had a ton of questions to ask because in the past I ve had back experiences. They answered every question, they worked with me, they listened to me and they cared about my wants and needs! This is actually my first ever brand new car and so I am very pleased with the car and my experience there at Jim Burke !

  harriet Doss
a week ago
Ally kept me informed of the status of work being done and how much longer it would be. They never left me hanging. Brent told me exactly what they would be doing and how much it will cost.

  Scott
a month ago
My sales associate Christian was amazing! He was very quick and had my paperwork ready to go in no time and got me an awesome deal! They gave me $5,000 more for my trade than Tameron offered.

  Ken Laney
a month ago
Eric was far and away one of the best guys I have ever worked with. It makes the body shop stand out far above the competition. His service was quite incredible. My 2nd excellent experience with the body shop.

  Hassell HASSELL
a month ago
Started great got a little rocky, but all in all they have definitely taken care of me. They ve fought to get me warranty coverage outside of the initial warranty and they have succeeded. 5 stars for that alone.

  Angel Bell
3 months ago
Great customer service. Special shout out to Mr Clarence for sealing the deal with a 2-n-1 sales. He made sure to answer any questions that we had to arise along the way. He was very consistent and explained everything to us without pressing. Highly recommended.

  stephanie stewart
a week ago
Clearance Fegan my sales rep Tee Thomas the manager did amazing job with assisting me in my purchase but the Finance Manager didn t say two words to me but handle my paperwork who does that . Not customer service oriented at all

  Emily Varden
a week ago
Christian was very helpful and kept me well informed while waiting for my vehicle to arrive. I worked with a certain other Hyundai dealer in town that offers lifetime warranty but wanted to charge for it. It was a relief that Jim Burke does not condone this practice. Instead I only dealt with very honest people.Update: Dropped two stars because of after purchase care. I had lights come up on the dash for my vehicle and called to make an appointment in December. I was told that they were not taking appointments and to just call back in two weeks and that was the extent of the information I was given. I had to take my brand new vehicle to another dealership for help because this one did not care. I am now learning that the "lifetime oil changes" will not be honored by the new ownership group.I am also disappointed in the vehicle itself making this my last purchase from Hyundai all together.

  Bleu Fancy
4 months ago
I love my car! Awesome sales team and staff!!!Update: The service staff was amazing when I got my 1st oil change.

  kristye dixon
3 weeks ago
This service location has gone from mediocre at best when I started using them two years ago to terrible. Service appointments being lost and never scheduled, being told I owed $195 for a diagnostic when my car is still in warranty, phone calls from service advisors to me where I'm put on hold for over 7 minutes only to call back and they didn't know why they called me, to a terrible check out experience after an oil change. They've got newer people in there and they aren't very good at customer service and don't know Hyundai policies. Obviously they aren't being managed or trained very well. I rarely ever leave bad reviews, but I also never got a follow up email to be able to leave feedback privately. After several poor experiences, I've had it.

  Veronica Parrish
a year ago
My recent experience in searching for a vehicle that would accommodate my budget was met through the dynamic team at Jim Burke Automotive. My initial contact to the last handshake was professional and pleasant as sales consultant, Anthony Harris, the technician Christian Smith who calmed my fears with this new technology, even to Hollywood, Andrew Briggins and the final stop of meeting and conferring with Norris Underwood was such a refreshing experience. I appreciate their patience and the manner in which they respected me as a buyer. Often when women are making a major purchase, we can be faced with commission breath, and lack luster transparency. I am glad I encountered this team. Outstanding customer service where I knew I was valued! Thank you JBA- Birmingham, AL

  Bill Ivey
3 months ago
I didn t plan to do business with Jim Burke (there s a closer dealership with whom we ve done much business!). However, from the moment I talked to Clarence (salesman), he was on top of it and wouldn t let go. He kept me up to date with all possibilities, listened to me when I explained what I was trying to do, and within 3 days I was in a brand new Santa Fe SEL.It was an outstanding experience.

  Suzanne Wallace
3 months ago
I did not have an appointment but the service was spot on with the time it would take. In fact it was 30 minutes shorter. Ally Fry, my advisor was very professional and pleasant. I have always received great service at Jim Burke

  Jasmine Leeth
3 weeks ago
Kyle was very helpful and attentive. He definitely made this process smooth and fast. I appreciate him for listening to my wants and making it happen. Thanks Kyle!!!

  Matthew Moore
2 weeks ago
Had a pleasure dealing with Clarence F. in Sales and Q in F&I - two absolute professionals, and didn t put me through the nonsense that other dealerships have tried. Will come back to them next time I need ANY car!

  Dominique Lyles
3 months ago
The staff at Jim Burke Hyundai were phenomenal. The team continuously updated me thru the app and provided phenomenal service. Being from out of town, I was unable to go to my usual place when my oil light came on. My needs were met where I was located in Birmingham thru my job. The company is highly recommended for anyone who has car troubles both in the area as well as out of town.

  Gwendoyln Shields
2 weeks ago
From beginning to end great customer service no complaints about the work that was done to my car I had a great experience thank you guys.

  Tabitha Jephunneh
a month ago
Had an awesome experience with my sales person Clarence. He was so professional and accommodating. I would choose him again for my next purchase. Thank Burkes

  Lori Earle
9 months ago
My journey began with me wanting a Subaru and working with Chandler Busby, but I was also interested in test driving a Hyundai (as I was still doing my research). So Chandler let me drive a Tucson Hybrid and I immediately fell in love with it!Chandler, Brian, and Luke (Business Manager) were so knowledgeable and patient with all of my questions and changes as a first-time hybrid buyer. It was actually fun for a change!I HIGHLY RECOMMEND THE STAFF - AND THE TUCSON HYBRID - AT JIM BURKE!!

  Dewayne Hamilton
5 months ago
Went in for a scheduled service recall on my Hyundai at Jim Burke Hyundai s Service Department and there were no problems presented at this scheduled service. Also, the customer service member was very professional and knowledgeable. Overall, I have no complaints about the services rendered by them and I would recommend them for your vehicle service needs.

  H Wilson
2 weeks ago
Clarence was exceptionally professional. He respected my concerns and I am a happy customer! Keep up the great work!

  Regina Bordelon
5 months ago
One of the BEST Experiences I've ever had buying a car in my 61 years. Everyone was Courteous, Kind, Very Accomdating. Christian Smith went Above and Beyond to help Us and make sure We got the SUV We Needed, Wanted and would Benefit Our Financial Needs. Wonderful People and Experience. ThankYou

  Sue Parker
4 weeks ago
Easy in and easy out. Not a terribly long time to wait for my cars first oil change. All service personnel were courteous and respectful.

  miesha hall
7 months ago
I recently had an amazing experience at this car dealership and I couldn't be happier with the service I received. From the moment I walked in, the staff greeted me with warm smiles and made me feel right at home. They were incredibly knowledgeable about their inventory and took the time to understand my needs and preferences. They patiently walked me through all the available options, explaining the features and benefits of each vehicle.The dealership had a wide range of cars to choose from, ensuring that I had plenty of options to consider. The entire process was seamless, from the test drive to the paperwork. They were transparent and upfront about all the costs involved, making me feel confident in my decision.What impressed me the most was the exceptional customer service I received. Johnathan and Luke were both attentive, going above and beyond to address any concerns and making sure I was completely satisfied. They even followed up after my purchase to ensure everything was going smoothly.Overall, I highly recommend this car dealership to anyone in search of a new vehicle. Their friendly and knowledgeable staff, extensive selection, and outstanding customer service create an exceptional buying experience.

  Jack and Rebecca Curtin
2 months ago
Emmanuel and the team were super helpful. He researched the best options for me and did not pressure me into making any decisions. I will be taking my vehicle to Jim Burke for any needs I may have!

  Bryan Kelley
4 months ago
Requested a service appointment because my vehicle (Santa Fe) is burning oil at a rate of a quart every 800 miles. The power train is still under warranty. Received an appointment 3 weeks out. Four days before the appointment, they called and canceled because they were too busy. When I asked what I was supposed to do since this was a warranty issue and we needed to take care of this before the warranty ran out they told me to call another dealership or call them back in January. No other help offered.

  Harold Thompson
2 weeks ago
I had a great experience there, no pushy sells,Ken & Clarence were very helpful in finding the exact same configuration and color car as my 2021 trade-in to a new upgrade 2024 model