Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kia Hill
3 months ago
I dropped my car off at this company on 11/29 to be repaired from two accidents I had in the car. 9 days later, I recieved a call from the Estimator saying the car was ready to be picked up & all repairs were completed. 3 days later, I picked the car up after paying a $200 dollar deductible only to pay $300 more dollars for a new battery & I m sitting at this business right now on company time from my job for THIS COMPANY to finish putting pieces on my car that they ve already been paid to do LAST November. All in all, I wouldn t recommend anyone to get their cars repaired here. I had a horrible experience! Receptionist and their customer service is great though.

  Julius Buskey
a year ago
Do not bring your vehicle here, i thought they would change and it couldn't happen to me. My vehicle was towed here by USAA, I call them and told them I would come by to get my belongs from the vehicle, once I got there the doors was open and they stole all my detailing supplies.

  Kristine Plyler
7 months ago
Poor customer service. Not helpful at all for a very simple repair. I took off work for an estimate appointment made over a week ahead of time (and giving them my insurance information) and got there and they did not have what they needed and would not even see me for an estimate. They could have been pro-active to let me know what they needed to clarify before my appointment but did not. The front desk lady was rude, acted like it was my fault and clearly not interested in my business . I would not recommend Gerber.

  Action Jackson
2 months ago
Great service when I go back for my car repair I know I will have an even greater experience

  Danu Micko
6 months ago
Great friendly employees! Shelly is the best! She went out of her way to help me out. Everyone needs employees like her, she is what makes business' stand out.

  Vivian Melof
a year ago
My car looks better than brand new! It drives great! I am so impressed by the staff and repair experts who put my car back together! They provide updates on the repair process and always answer their phone if you have questions. I highly recommend Gerber Collision and Glass ! We are well pleased!

  Bandm
a year ago
Took my car in because of a minor accident in a parking lot. They gave me an initial estimate which I knew would go up. The estimate went up by 2000.00 after they broke pieces off my car and put those repairs on the new estimate. Insurance wanted to total the car because of this new estimate. When I asked the insurance company they said those repairs weren't their responsibility because they weren't caused in the accident but they couldn't prove it, even though the original estimate and pictures show zero damage to that panel. I told them several times if they were going to total the car that I would just come get it because I wanted to keep my car. The fact I was coming to get my car seemed to upset them for some reason. I get there and my car is in way worse shape than when I dropped it off. They dented the bumper and finally admitted to doing so when the insurance company told them the pictures that they have showed no dent. The manager at the shop refused to do anything to help me. The other manager over shops in this area told me that people like me are always complaining when the insurance totals their car. Like me? As in a woman that they clearly took advantage of and repeatedly talked down to? He agreed to give me my money back, 208 dollars, if I would take my review down. Oops There is more but this is the short version. I even have proof of everything including recorded phone conversations. I took my car to 3 different body shops and they were all shocked that Gerber left my car in that condition. Just to fix the damages Gerber caused the estimates are between 1700.00 and 2220.00. All my vehicle needed was a door and some paint when all this started.EDIT: Yes they contacted me and gave me back the 208.00 I had paid for the tear down, to compensate me for the 2000.00 more in damages they caused. Don't tell me you "apologize" when countless other customers are having the same experience

  craig mackinnon
a year ago
Whenever I call for an update, I get no specific information. The person who answers the phone is unable to indicate or estimate the approximate date my car repair will be finished. She has no knowledge of the status of my car. She makes no effort to find out or ask someone to call me back. Calling is pointless. I was also told that I would get weekly updates but these do not occur either. Improving upon this aspect of the customer experience would be much appreciated. My car repair is not completed yet so I am unable to comment on the quality of the workmanship or outcome.Service: Body & Trim

  M Hamrick
4 months ago
Great body work on my Son car- it looks new

  Eddie Amison
a year ago
Really bad customer service never got in contact with us while our car was there for a whole 2 months. Claim they did a tear down charged us $104 they did nothing car is still the same way it was when I took it there raise the price of my estimate that made me kind of suspicious you went from $15,000 to $26,000 in a matter of days so I'm warning anyone that takes their car to Gerber collision you do so at your own risk

  Megan Mitchell
4 years ago
Was sent here by USAA after I got rear-ended and had cosmetic damage to my bumper. My car looked brand new when I picked it up; as if nothing ever happened. The guys at this facility are kind and knowledgeable and get you back in your car quickly.

  Raynetta Wiggins
5 years ago
If I could give them a zero, I will! I called on a Wednesday to schedule an appointment for an estimate because I could not schedule it online. The guy I spoke with said they have been brought out and the new name is Gerber Collision. He then perceived to tell me that the only day he has available is Friday at 9:30am. When I arrived on Friday, A women informed me that she did not have any one schedule for an estimate, and then she asked for the name of the insurance company name. I said American National. She asked one of her colleagues if they had made an appointment and they both was looking dumb founded as if I m making up an appointment time. I took off from work to have estimates done because most body shops now require you to have an appt, and many only had times during the morning hours. I m pissed not only because they were oblivious to my appt, but they also made the remark that they have never heard of the insurance company. I kind of thought the same when I received the police report, but it does exist because I googled and called them to make a claim. They quickly filed my claim on their customer s behalf and sent me a check for repairs!! They also informed me that if there were additional damage, they would pay the remaining directly to the body shop. I Do Not recommend this body shop for repairs due to their awful customer service!!! I am very cautious about who I m bringing my car too, so their unprofessionalism shows me this is not the place to take my car too. I left to go around the street to get an estimate from Joe Hudson. Joe Hudson Collision took great care of me and was happy for my service. The manager even offered me something to drink. I applauded the manger and staff on their professionalism. He replied that he knows when customers come in that they already are having a hard enough time because of their accident, and he wants to make their experience with them as positive as possible. The people at Gerber AKA C & M collision need to take notes from them on professionalism and customer service.

  Billy Richman
5 years ago
Would never use this company again. Had my truck repaired in Dec. They fixed the main damage and made me take my truck back without putting a new tonneau cover on which was included in the original repair order. Said it d be a week. Made 3 different appointments to get it put on and was always met with an excuse on why they couldn t put it on that day. Finally was able to drop it off to have the cover installed and after having my truck the entire day, called me and said the cover was damaged and that they d order another. Here we are in March and I still don t have a tonneau cover. In addition, they still haven t fixed my tailgate from not being able to open after the repairs they did. Now I m having to spend several hundred dollars of my own money for a canopy to protect the equipment I have to transport because of their lack of ability to get a simple tonneau cover. Be warned, find another body shop.

  Wil Johnson
5 years ago
I would definitely recommend this place for body work. They always answer the phone quickly and answer any questions you have promptly. They also provide many updates throughout the process. Only complaint is that they took 4 days longer than was originally scheduled. Sounds bad but there were some unforeseen setbacks.

  Tomika Megginson
3 years ago
I will not recommend them to anybody all my stuff was stolen out of my car I was told after the fact that they have a lot of break ins I was contacted by some one that told me I would be contacted about my lose and given the run around for months only to be told today when I called that the person no longer worked there and that they aren t responsible for my loss a word advise don t take your care there where ever they keep ur car is a place that has a problem with break ins and they don t tell u that period my insurance company referred me there and they will never ever get me or any of my family or friends business again .. keep in mind someone from the office contacted me about my loss n now the person no longer there they are full of s$!t .when I got my car back from them it had been rambled through my car system along wit a whole lot of other things was gone when I came down to the shop the same mechanic told me in my face that they have a major problem with break ins I told the police what he told me and gave them his information .... if I trust a company wit my vechicle like u received it is how it should be returned so for ur own good don t take ur vechicle to the downtown location you will be sorry

  Amy Shaw
a year ago
The worst experience I have ever had. After having my car for over a month and told over and over again it was a mystery. I finally had it towed to another shop on a Friday morning and by Friday afternoon my car was fixed by the other shop I had it towed to.Service: Auto engine diagnosticService: Auto engine diagnostic

  Jeff Hood
a year ago
Done body work for state farm insurance. Paint on the hood is already peeling off. So I think one star is sufficient.Service: Body & TrimService: Body & Trim

  Keyln Brown
2 years ago
NEVER USE THIS PLACE ! AVOID AT ALL COST OR YOUR VALUABLES WILL BE STOLEN ! MANAGER ACTS CLUELESS & WILL GIVE YOU THE RUN AROUND. SAID THEY EXPERIENCE FREQUENT BREAK INS & POLICE WILL NOT HELP !PLEASE SAVE YOUR TIME & MONEY!

  Dorothy Carter
a year ago
First everyone was pleasant too work with. They answered my questions when I call. I am satisfied with the service.

  BJ Little
4 years ago
They're ok,u just have to make sure the places they're getting ur parts from r ok... I've been waiting on rim covers for over 3 months.

  Suzette Scott
6 years ago
My car wasn't fixed correctly. When I called back to tell them, the guy told me I was Knit Picking. When I take my car in, I expect it to be fixed correctly.

  Chris Allen
2 years ago
I am so impressed with the professionalism and courtesy of the Birmingham location. I just dropped my car off for an accident repair and the team member at this location are absolutely the best.Services: Painting, Auto glass repair, Body & TrimServices: Painting, Auto glass repair, Body & Trim

  Latoya Collier
2 years ago
They called me after months and nothing resolved!They are rude and crooked!It would cost me more to get a lawyer but I'm looking!!Do not recommend!!

  Kasey
7 months ago
Very poor customer service. DO NOT GO HERE!

  Natasha McGhee
6 years ago
My car looks like the day I purchased it. They food a an awesome job, I'm thoroughly pleased

  Ieean Honsinger
3 years ago
They have done a really grate work ethics and will make it right every time.

  Brighteyez beauties
6 years ago
Gd customer service wish it didn't take a week but after replacing my back windshield my defogger doesn't work

  Sherri Wise
5 years ago
Absolutely wonderful service. Great work. Would recommend to anyone

  Don Crawford
3 years ago
They were courteous, efficient,and I really enjoyed my experience

  Cee Jay Edwards
3 years ago
Very knowledgeable and are fixing a job that was botched by Adamson Collision! Will be my shop of choice now!