Eagle Imports Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ally Grace Gentry
4 months ago
Eagle Imports has been the best to work with! Almost two years ago, I was having issues with my VW Tiguan and they got me in as soon as they could and had great customer service throughout the whole process. Just recently, I was having trouble again with the same part and not only did they get my car worked on in a very timely manner, but they went above and beyond by comping the entire repair, despite being just out of the warranty period. They have been so easy to work with in the past few years! Their customer service is top notch and I'm extremely grateful for this great of service to be in the Auburn area. I highly recommend Eagle Imports for anyone needing repairs!

  Rudy Sardinas
7 months ago
Eagle imports is my Indy mechanic. They have always done exceptional work and go above a beyond with the little details. Thanks for taking care of my rover, 5 series, x5 in the past and now Cayenne S.Services: Electrical repair, Steering & suspension repair, Auto engine diagnostic, Auto brake repair, Engine repairServices: Electrical repair, Steering & suspension repair, Auto engine diagnostic, Auto brake repair, Engine repair

  Ryan Martin
a year ago
New review:I was back at the shop again, this time for a good bit of work (control arms and steering rack replacement) on my C230. They got it in and out quicker than I expected, and the work was millimeter perfect. I picked it up this afternoon, and spent two hours this evening joyriding around town because the car just felt that good.They're truly a proper shop that will get you back on the road for pennies on the dollar as compared to a Mercedes dealer. Hard to ask for more.Old review:Thanks to Larry and the guys for getting my SLK 230 back up and running, and some $300 cheaper than their local competition! My old beast has 277,000 miles on it, so maybe with their help it will get to 300,000 and beyond.They were transparent and thorough with every update, so I would definitely recommend them to anyone else for their import repair needs.

  Roy Washburn
4 years ago
Made an appointment for 8am and upon arrival was greeted by name, had all my details up and ready. Confirmed my details and immediately took my car back. They also were careful to point out some other kptional items but did not pressure me to purchase. Even one item they did for parts only since they were already working in that area of the car and part was VERY reasonably priced. Would definitely continue servicing my vehicle here. Thanks to Larry and the whole team!!

  shabnam habibi
6 years ago
This is the worst place to go. I had engine check on in my car. Its valve cover gasket needed to be replaced. Although I told them what the problem was, they kept the car for 3 weeks and asked for $250. The moment I turned the car on in their yard the engine check sign reappeared and this time it was flashing, which means there is a worse problem with the car. I HAD to get the keys back to them. This time, they kept the car for one more week and ask for extra $150. The guy in charge told me that there is also a problem with the coils. They didn't even bother turning on the car to see if any problems show up. If the coils had the problem from the beginning, they should have been able to diagnose it. In total, I paid $400. Two weeks later, the engine check came back again. I went there and he said you need to pay another $100 for diagnosis!! They just want to rip money off of you! Never go there!!!!

  Chris Gilbert
6 years ago
The technicians are very friendly and very knowledgeable. They clearly communicated the problems with my car after other shops in town couldn't diagnose, much less fix the problem. The prices were fair and it was fixed in a timely manner. I'll definitely be returning for all of my service needs!

  Theo Zinner
2 years ago
Many other shops turned me down as they did not want to work on my 91 mr2. Eagle imports was able to do it. They went above and beyond by finding all the bolts I was missing. They even gave me a free floor mat for my other car. If you have an older car I would highly recommend eagle imports.

  Megan Johnson
3 years ago
Very honest and kind people! Priced my BMW maintenance for 125$ less than PepBoys. Car was fixed in a timely manner. Won t be taking my vehicle anywhere other than Eagle Imports from here out!

  Kevin Copeland
9 years ago
I have a 1974 VW thing I took it therefor a problem with the ignition which they fixed and was asked about an oil leak. I said I would love to have it fixed and it got fixed for three day and then it was leaking again. Well I took back and after we got the parts Issue squared away the car was fixed. I was shown the work that was done and it was all very well done and I was and am very pleased.I will take my vehicle again and I would say to you that if you have a air cooled VW take it there and you will be treated very very well.Hope this helps

  Jacarl Gullatte
2 years ago
My wife took her car there and the heater was working before we dropped it off, when we got it back the heater didn t work anymore and when she told them about it they said it was something else that they wasn t responsible for now we been having problems out of this car ever since. College kids don t take your car there. They are messing up your car so you can bring it back so you can keep spending moneyService: General repairs & maintenance

  Michael Cohen
9 years ago
AVOID THIS PLACE AT ALL COSTS!!! Took my car for an oil change and brake check. Wanted to charge me over $100 for an oil change, so I had them nix it and just check the brakes. Came back and told me they would do the brakes and the oil for $450, which is absurdly overcharging. Told them no thanks. Owner had already told them to start the oil change and he'd charge me just for the oil and filter and the brake check. Whatever. Except they only put 5 qts of oil in the car which requires 5.5L, and used 5W30 instead of VW approved 5W40 like I specifically requested before turning over the keys initially. So not only did they try to overcharge me, they didn't even properly complete the work they did. The owner was sketchy throughout the whole deal. I had to repeatedly ask for quotes, which he never gave me solid estimates on, and I never felt like I could trust the work they did.

  Douglas Reid
6 years ago
Definitely a lack of communication w car owners, At first I was excited to find some place that was doable for import cars. I was quoted 3.5 hrs for a job plus parts. I told them going in it was an old car w a lot of miles, and it wasn't worth much, so I didnt want to spend the cars value on the minor repair needed. So after 2 weeks its still not completed, they are blaming defective new parts, told them to put the original part (oem)back in since they were having so much difficulty and I need the car.The car was driving wonderful but water pump was leaking, hope I can drive it now for a while, but I am concerned.

  James Puckett
7 years ago
I have been here a couple times for repairs on a 1999 Mercedes C230. It is little pricey but that is expected from a small specialty import shop. Customer service was great and quality repairs were made. Would come again.

  Andrea R
2 years ago
We were on a trip when our BMW started having trouble. We took it somewhere that directed us to Eagle. They were so busy but took time out to help us get back on the road. They were helpful and professional.

  Edwin Guy
3 years ago
This is a long overdue review from Guy in the red 180sx. Eagle Imports is very conveniently located on Opelika road right by Byrons Smokehouse and let me just say the work these guys do is spot on! They take on mostly Euro cars but will and have worked on Japanese cars and other import cars. I ve had a chance to speak and watch the owner Of eagle imports work and he himself is the man with the plan, if another shop can t get it done this man can! These guys do amazing work and the price is right!

  Asma Banageer
2 years ago
I went there two days ago want to fix my horn. One of the worker said come tomorrow and we will fix it for you and i told him that I need this car the same day , he said yes we will get the part and fix it in one day. I dropped my car early in the morning although one of my friends told me that they will take my money. I went to pick my car at the end of the day and found them did nothing . They said it can t be done even tomorrow, not only that they charge me 100 dollars for nothing . Very inconvenient.

  Hokie Pokie
4 years ago
If you re looking for a local shop with grade A mechanics then you ve come to the right place. Suspension installation, engine seals, and pre purchase inspections are a few of the services I have had completed here and I always leave very satisfied. Highly recommend!

  Ambriah Chambers
3 years ago
This place is amazing always on time with everything they are so very nice and treat your car with the absolute most care! They fixed my air conditioning within two days and I had my car back immediately that morning such a great place everyone who works there your doing a great job! Service: Car leasingService: Car leasing

  JT Whitlow
4 years ago
Wasn t very pleased. They charge you for things you can get free and will hold your car hostage until you pay a fee that they do not disclose to you. Be careful, I should ve listened to the previous reviews. Oh yeah, I guarantee there will be more than one thing wrong with your car. I ll go to Birmingham before I go back there.

  Jeffrey Yukawa
7 years ago
I have had a lot work done there. Fair prices and quality work. I highly recommend going there if you need work done to your car! I drive a lowered civic si and no one around town could aline it. Eagle Import had it done and driving straight in no time. Great place!

  zmthornton
9 years ago
These mechanics are very knowledgable and capable of tackling difficult/unique issues.Patience and financial flexibility can play in with the overall experience because they are a small local shop. They aren't going to budge on price, but if you can be patient with them, they are good at being accommodating when issues arise. For instance, my 31 year old Land Cruiser FJ60 was brought to them to do an extensive AC overhaul. Their estimates seemed a bit on the high side, but again, they are very knowledgable and reasonable mechanics who want to "get it right the first time." They also never charged me for my truck occupying their space for over a week while waiting for parts to arrive, which was nice.The "Ya get what ya pay for" adage plays in here, as they will help tackle tough issues and see them through til the end. Being a smaller shop that specializes in imports, there are going to be shops around that would do the same work for less money. However, chances are that you might not find the same level of knowledgable and thorough mechanic work.

  Brittney Star
2 years ago
Literally the best car service ever!! Customer service is the best in town, they fixed my car in a timely manner and were very sweet to me! I would definitely recommend this place.

  BourbonTigerinAuburn
a year ago
Dudes are incredibly knowlegeable, small town service and personality, great pride in what they do and prices are VERY reasonable. So glad i got in with them!!

  tam stew
4 years ago
Totally tried to rip off my parents on their Audi repairs. Stated 3500 because compressor went out. My parents took the car to Audi dealership for repairs who stated it was only the fan that went out..cost 550.00. They even charged for low fluid but the car fluid was filled a week prior. My parents are elderly...buyer beware

  beyoung joe
5 years ago
This is Joe, who fixed car here. This is a good shop to fix your import cars, Larry and other guys are great and solve all my problems. They fix cars fast and reliable, if you have problems with your cars, just go this shop. It's good choice.

  Octavia Philpot
4 years ago
Cody and the guys were such a great help. Talked ne through the whole process of what's wrong with the car,what parts I needed and why. And it only took them 4hrs to finish the job. Dropped it off that morning at 8 and it was finish before lunch. Thank you guys so much.

  Drue Knowles
2 years ago
They were able to get our Audi in quickly and took care of our reset in no time. Definitely recommend!

  Drew Sullivan
4 months ago
Great service. Attentive, informative and affordable.

  Alessandro Sanna
3 years ago
The old grandpa at the desk need to learn to talk to a costumer. Nobody will ever come back and pay you thousands of dollars to get treated like that. Lost my business, my brother business and any person I can make aware of this place. Not going back

  Rick Bradshaw
a year ago
Solid professionals who use a methodical approach to fixing issues. They do the job right. Great guys, Highly recommend!Service: General repairs & maintenanceService: General repairs & maintenance