Dakota Service and Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Troy Adams
2 years ago
I am not impressed. The individual sent to jump my truck did not seemed to really understand that when you connect a boost the engine should turn over faster on boost. He seemed more interested in seeing if my fuel was good. I will not use this business if I ever need assistance or repair. I gave 2 stars instead of 1 because the he was polite.Service: Battery

  Britt Green
7 months ago
Saved our butts this holiday weekend when we locked our keys in the car! The guy who helped us out was very friendly.

  B Bowah
3 years ago
Now when you're in this line of business, you would think you knew how to work and interact with people but not these guys. Shucks! 1.8 stars because they gave me my car back. Other than that, the attitudes displayed were just not working for me, unnecessary comments and more then rude. Honestly not professional in my opinion but the area was clean, inside wise. The owners weren't wearing masks in their place of establishment of all places, or took much precautions when interacting. The small cramped parking lot was packed, I assumed with vehicles that were being fixed or something and their towing equipment. The prices here is pretty average, unless if you knew the owners or something... Would I recommend this place? I took 3 business card just so I could definitely NOT recommend this place, I forget names of business quickly; especially those that have poor interactions with customers...trauma and all, ya know? If you're desperate for a repair though, I mean desperation will make anyone do anything. I think they might even smell that desperation and bump the prices up, wouldn't put it past these guys.

  Zach J
2 years ago
I had a horrible wreck my insurance could not get a tow till the next morning. That night highway patrol had it towed due to the position. Not a problem. This company towed it 5 miles. Charged me 365.00 for a 5 mile tow and a 30 dollar storage fee pre day to release the vehicle to my insurance approved tow. Thank you so much for ripping me off.

  Nick Gerjets
a year ago
A wind storm rolled over our empty trailer, the guys put it upright without so much as a broken light.

  Mason Walker
6 years ago
Car suspension broke in town leaving the car undriveable. Had my car towed and repaired by this company. From beginning to end their service was friendly and their prices were very reasonable. Some people don't understand that the biggest cost for a tow is getting hooked up. After you are hooked up the mileage charge is just maintenance, gas and employee time.In summary this is a great company and if I end up in trouble again I will call them without hesitation.

  Jeremy Bimberg
4 years ago
I broke down along the interest in a blizzard and they were out there as quickly as you possibly could. JR was very polite and eager to get me off the road and in the truck for safety and warmth. He did everything he could and seemed to take pride in his work. Vehicles never seem to brake down in good places or during nice weather but he gets it done every day. There should be more people like JR in the world.

  kyle haug
2 years ago
To bad I can only leave 5 star rating, they deserve 10 stars. Al and Carol are amazing people and so easy to work with. Quick, professional and friendly service everytime.

  Jamie Sorenson
3 years ago
Poor customer service! The lady on the phone was very impatient but got us the help we needed. When the guy showed up he was very rude! Put his hand out and said we only take cash . He was not informative about what he was doing either! Not impressed! If we ever need a tow again, we will not be calling them.

  Cindi Tuttle
8 months ago
Very unfriendly and couldn t charge a car battery. Had it towed and repair shop had no problem charging.

  Remi Wayne
7 years ago
I didn't even get close enough to get service because I was blown away by the lack of compassion and respect I received. The receptionist was awful so I hung up and didn't look back. Maybe you'd get more customers if you weren't so mean. Pretty bad that I'm not the only one who complained. I don't doubt their ability to service your vehicle but start with customer service. Pathetic!!!

  Chris Hintz
6 years ago
If there was a way to give a negative review, I would be doing that. Thursday evening we called at 8:17 to get a tow truck to drive us 6 miles to Brookings SD with a blown tire. They got someone to us within 30 minutes, which was great. They asked for a card to confirm payment, which is totally acceptable. They didn't ONCE tell me how much the tow would cost, but it was a NEED so we asked them to do so. Later that evening we had another driver from Sioux Falls drive to pickup the van and bring back to Sioux Falls for repair. The tow from Sioux Falls to Brookings and back to Sioux Falls was $198.00 + Tax. For 126 miles total. Fast forward to today and I get a receipt for $151 for 23 miles at 9:00 at night. I called the company to see if we were overcharged and her response was "It is what it is". They are simply taking advantage of people in dire times. BUYER BEWARE

  Rod Wendland
7 months ago
Great place to get steal and have welding done. Friendly service!

  DX Mage
10 years ago
Basically had most of the suspension replaced on my truck after years of use and abuse. They do the job right the first time and they do it right. Basically the do a great job and they do it fast. You pay a bit more but you get what you pay for with these guys.As for the negative reviews? Well I'm not 100% surprised but yeah if you drive stupid on ice then maybe you need some basic instruction on how to drive on it and not be surprised when someone says something about it. I live in Brookings and see way too many people that have big trucks and SUVs that really have no idea how to drive them. Taking turns so wide like they are driving a semi pulling way to the left before making a right turn and dumb crap like that.

  Yvette Gault
a year ago
Dakota Service and Repair came to the rescue when I locked my keys in the car. I appreciate the prompt and courteous service. Thank you!

  Kyle Weinschenk
a year ago
Poor college kid in a really tough spot they didn't care instead charged an obserd amount for me to get my car back taking advantage of my situation and were not friendly at all

  Anna Bjorklund-Ramirez
4 years ago
The customer service is hit and miss. They definitely overcharge! If you need a tow or repair call Aurora towing and save yourself some money.

  Tommy Bates
5 years ago
Straight forward people that get the job done in a timely manner. Other reviews might say they were rude, but they just get right to the point.

  gary rudloff
8 years ago
i was reading some of the neg comments left about over charging what people dont realize the costs behind running a towing facility so they have to charge by each incident accordingly think about it 100.00 dollars to tow car in town first thing u think wow thats crazy well all it takes is one scratch on bumper and it cost the towing company 3 times that amount all im saying its a high risk business to be in and dangerous too think before say bad about anything towing companies r here 4 u

  KZD TV
4 years ago
Great work guy was awesome got my jeep hooked up and towed in a timely manner all professional top quality people.

  Jennie Bauske
4 years ago
My dad locked his keys in his truck Sunday of Memorial Day weekend, and Al came over shortly after to unlock it. Worth the $60- thanks Al!

  Bianka Alvarado
4 years ago
Very rude when I called with questions. I don't know what makes a business think being rude & having an attitude is going to attract customers.

  Allen Jones
4 years ago
Great service, great raw materials (I buy steel stock here), and I like it's a local business.

  Jake Lozano
10 years ago
Totally awful people that work there, very unfriendly and rude. Call anyone but them they need to learn how to run a business.

  Kathy Chamberlain
3 years ago
Straight up good people they are there when you need them

  Omar Jama
a year ago
Very fast nice service

  Erik Hiltunen
8 years ago
Rip off. $53 to get it unlocked and it takes them 2 minutes at most to look it over and unlock it.

  Casey Hanna
3 years ago
VERY RUDE! SAVE YOUR TIME AND DONT EVEN CALL!!!

  Vickie Bingham
a year ago
Rude and over priced

  terry mccutcheon
a year ago
Prompt friendly service.