Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bill Pisowicz
4 months ago
The team at Caliber Collision did an amazing job restoring my Denali Ultimate back to new condition after it met a deer at 80MPH. There was extensive front end damage requiring a ton of parts and labor to restore it to normal. They knocked it out of the park. I had my reservations on whether my truck would ever be the same and by golly it is GREAT! Christin was great, she kept me in the loop along the way as well as did a great job tracking down all the pieces and parts needed to do the repair. While be it the repair took quite a long time to complete, the net results were AMAZING! I wold recommend Caliber Collision in Waxhaw, NC to anyone who needs body work done on their vehicle. Thanks for getting my baby back to normal and back on the road.

  Samantha Glynn
2 months ago
Overall this was a good experience. I wish there was a bit more communication. I was told there would be updates but then wouldn t hear anything and would have to call. Every time I called though I was met with fast responses and friendly customer service. When I went to empty my car I cut it close to closing time and the nice ladies at the desk were so kind and got me checked out without feeling rushed as I scrambled to get the roof racks off my car. THANK YOU for your kindness I would definitely use them again.

  Kevin Renegar
a week ago
Very friendly staff at the Waxhaw, NC location. From Heather, my servce rep to the GM - everyone was very helpful. They kept me updated throughout the repair process and most importantly - did a good job repairing my car.

  Jeff LeBlanc
3 months ago
An excellent experience end-to-end. I was kept informed of progress throughout the repair process. My truck looks great, like it was never damaged and the repairs were completed ahead of schedule. I highly recommend Caliber Collision!

  Scott Deming
3 months ago
Caliber repaired my 2019 Toyota Highlander and it looks as good as it did when I drove it off of the dealership lot! They are friendly, transparent, honest and kept me in the loop every step of the way. Highly Recommended!

  caryn coyle
a month ago
Well done Caliber Waxhaw. The guys did an amazing job on my repair. I really appreciate the communication and the extra care to ensure my Lexus would be as good as new.

  daniel stegner
2 months ago
Went in for an estimate. I have no problem with having to make an appointment. But, they won't repair a vehicle without going through insurance? So, basically, turn cash away because they can't overcharge my insurance company. Awful business practices. 25 years in the auto industry, and I've never heard of such a thing.

  Andy Bowman
2 months ago
Absolutely miserable experience using this shop. My vehicle has been there for 100 days for only body damage and the communication and speed of the work is abysmal. My service advisor told me the shop is "reading manuals and watching vides on how to do my vehicles repair" I have to call in and beg for updates, I have not received a phone call or text or email update from the shop in over 2 months I have to reach out for every update I get. The regional manager Kenny brooks got involved and called me on Dec. 20th. I felt good about the status of the repair after this phone call because Kenny said "the bedside panel has been put on" It will be off to paint and then reassembled and sent to suspension. In the 27 days since then the only thing that has been completed is Paint. This shop moves at a snail pace. I was told by the manager Christi on 01/03 that it may be ready for pick up 01/12 and then received 0 calls until I called back in on 01/12 the day the manager told me it could be ready and was rudely informed that my vehicle has still not been put back together. It was originally quoted as a 30 day repair and we are at over 100. I have $3,500 and counting worth of rentals from using this shop. I will never take a vehicle to a Caliber Collision center again and would not recommend this shop top anyone.

  B. G.
3 months ago
Will update this later in the week with a final review. My initial feedback is based on their driving of our vehicle. When someone drops off a car they are trusting their vehicle to the company so when you see a report of how the car was driven through your app that includes harsh acceleration, corning and breaking it makes you wonder if they beat on your car while test driving. I am mainly writing this so they are aware modern cars will report how they are driving even if we don't see it personally.

  Kristina Demopoulos
7 months ago
Zak is a godsent he was very welcoming friendly and made sure I left happy and with out any extra out of pocket expenses! I would recommend 10/10 you have your vehicle fixed at this establishment in waxhaw! People aren't like they used to be but Zak changed my view on that today! Thanks so much

  Jennifer Lautersack
4 months ago
Excellent customer service! My car was done a week early, cleaned interior and looked like new. Highly recommend

  Kendal Collins
8 months ago
Working with Zac and the staff was amazing, they took care of me and my car looked great! They worked with my busy schedule and got me in an out in less than a week, and even texted me frequent updates and dropped my car off at my house. They were amazing and affordable, HIGHLY recommend!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Adham Fayed
7 months ago
I had the privilege to work with Zac and can confidently say that he is a true standout in every aspect of his role. First & foremost, his leadership style is inspiring. he leads by an example, always setting the bar high for himself and encouraging his team to do the same. his dedication to excellence is evident in everything he does & this commitment serves as a powerful motivator for everyone around him. Zac s customer service skills are second to none. he goes above and beyond to ensure that the customers are not only satisfied but delighted with their experience. He listened attentively to my needs, provided me thoughtful solutions, and consistently exceeded my expectations! I wholeheartedly recommend Zac!

  Tiffany Nicole
5 months ago
Krisi and team were amazing! My car was done earlier than expected, and communication was great! They really went above and beyond!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Adrian Popescu
10 months ago
Zack and his team did an amazing job on my tacoma replacing the front driver side fender and headlight. You'd never known it was replaced. The service was great as well and always communicated through email and phone calls throughout the time the car was getting repaired. Would definitely recommend taking your car there. Thank you for the great service.

  Ray Arnold
5 months ago
Caliber of Waxhaw are the ROCK STARS of auto body repair. Some careless person backed into my pride and joy!!! Caliber fixed it fast and it better than new!! Professional-Polite and do exactly what they say!! Thank you!!

  Krystle Rigsby
9 months ago
Zac and Nick are superstars. They went above and beyond when our truck was in their shop. There were issues (non-related to the accident) that they couldn't fix but helped me figure out the best way to get them handled. They gave me recommendations on things I want done in the future as well. They answered numerous phone calls from me with tons of questions, always professionally and courteously. If they were irritated with me I would have never known. Thank you both for your patience and excellence of service!Services: Painting, Body & Trim

  Aleah Dena�
8 months ago
Took them 2 months to replace my front bumper & radiator. When I finally went to pick it up, I started my car in the parking lot and it started smoking, I left my car there so they can fix whatever the problem was. About 2 weeks later, my car ended up with a locked engine & oil leakage, somehow, causing them to have my car towed back to my home. Never had any problems with my Chrysler 300 until I took it to this shop. Nice people but very poor communication. My car is still not finished and at a different caliber, awaiting diagnostics.

  Sheila Boone
3 months ago
Repairs looked great ,staff was super nice and kept me informed of progress of my car and car was so clean when I got it back!

  Erin Stephens
10 months ago
Zac Lewis was professional, extremely helpful, and did a fantastic job on getting some scratches off my car. It was quick and easy, and only took about 15 minutes. I would highly recommend bringing your car to him for any collision issues! I m extremely happy with the results!

  Angela McCray
7 months ago
Such a great place. My parents were visiting from out of town and they helped them with an issue on their car. Spent the time talking to my older father and were just so nice. Zach was fantastic! Highly recommend them.

  Tiky Swain
7 months ago
Thank you Zac and your team for being so awesome and professional. They took care of my vehicle in a timely manner. I would highly recommend them to everyone!!!

  Patrick Balt
10 months ago
Zac and the team at Caliber in Waxhaw were fantastic. The level of communication was perfect - I was always aware with what was happening with my car repairs. End product was like the the accident never happened. Highly recommend.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Robert M
4 months ago
Positive experience, friendly environment, work was done quick and to my satisfaction. Would recommend to everyone needing their service.

  Gerard Dacier
7 months ago
The dreaded process of a dent repair was a breeze here with Kristy, Mary & Zac. The communication was clear, their work was top notch (including detailing the inside of my car) and I got my car back early. Zac has been with Caliber 16 yrs-knows his business.

  Charlie Lockhart
11 months ago
Nick and Zac at Caliber Collision in Waxhaw were outstanding to deal with! Had to have body work done on my Chevy Spark and the entire experience from start to finish was first class! They kept me notified throughout the process from start to finish on my car's progress. When I picked it up, my car looked like it had just come off the showroom floor. You could not tell where it had been repaired and repainted. It was also detailed inside and out which I was not expecting. If you want top notch service and car repair work, you can't go wrong using the folks at Caliber Collision in Waxhaw. Highly recommend them!Services: Painting, Body & Trim

  Nicolas Louallen
10 months ago
We had a great experience. The gentlemen that helped us, Zach was very professional and had great customer service. 10/10 recommend to anyone with car problems!Service: Body & TrimService: Body & Trim

  Brittany McDonald
2 months ago
Drew the tech was very helpful and checked in throughout the process. The ladies at the front were nice and helpful

  Anuj Gaurav
a year ago
I want to express my appreciation for the excellent service provided by Zax at Caliber Collision. Zax's work ethic, professionalism, and valuable suggestions made my experience as a customer exceptional. Zax took the time to thoroughly explain my options and provide me with all the necessary information to make an informed decision. His attention to detail and dedication to ensuring customer satisfaction were awe-inspiring. Although I originally went to Caliber Collision for a quote, Zax's outstanding service has convinced me to have my car's bodywork done at Caliber Collision without hesitation, and I hope the bodywork he will perform in my car will be equally satisfying. Thank you, Zax.Service: Body & Trim

  J Hernandez (Masa973)
3 weeks ago
I am very impressed with Caliber Collision, They are very informative and professional.