South Salem Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angela Daniel
5 months ago
We have been coming here for 2 years. Bruce and Martha are wonderful to deal with. They are honest, they don t try to overcharge you for services or parts. I am shocked at the bad reviews. I have always found them to be very professional and pleasant.

  Mark Hance
5 months ago
Honest place helped me out of a jam with a quick repair at a reasonable price. Bruce is super helpful and provides great customer care. This is a neighborhood business with a long track record. Recommended.Service: Steering & suspension repairService: Steering & suspension repair

  Wasso Tasso
6 months ago
Took my Nissan Rogue here the other week and it drives like a beauty now. The team is really kind and knowledgeable in their craft. I d recommend this shop to any CT resident with a NY registered vehicle. They won t let you down.Services: Tires, Wheel alignment, Brakes, Auto emissions testing, Vehicle safety inspectionServices: Tires, Wheel alignment, Brakes, Auto emissions testing, Vehicle safety inspection

  David Andrews
8 months ago
Was hoping to find a good local shop for the long haul but couldn t have predicted such a poor experience. While they seem have done a good job installing my trailer hitch but Bruce was consistently less than pleasant to deal with. Lacked communication throughout process.Made an appointment for service that should have be a 1 day job. Car seemingly was not ready that day as I got no call on status. Day 2 I called at 8:30 and was told car was in bay, didn t know status, would call back. No call. My wife called around 5 that afternoon to see if it was ready. They said yes and they d be there til 6. We decided to wait till morning to get the car back. We get there and first thing out of Bruce s mouth is he waited for me til 6. I decided not to discuss communication issues with him and simply said I was sorry.Bill for service was more than 4x hours what the tow hitch manufacturer said it would take a pro to do (I brought the hitch in)! Manufacturer supplied step by step detailed instructions. I understand they have reason to make things sound rosier than reality, but 3 hours vs. 40 minutes is pretty wildly divergent. Double? Triple? You decide what the right number might be.Icing on cake: my wife pulls out of shop and a mile down the road the tire pressure light comes on for a rear tire. She goes back and asks if someone can look and Bruce immediately says we didn t touch the tire and she probably ran over something. Says it s a whole new work order for someone to look. Shocked by his attitude she just asks if someone can put air in. He does agree to that.I guess he doesn t need customers like me.Service: General repairs & maintenance

  Jacqueline
5 months ago
For years I have driven all the way up from Brooklyn to have my maintenance done here. NEVER AGAIN. When I made the appointment earlier this week I asked how long it would take and was told one hour. I made an appt for 10:30 and yes, I ran late, I called and was told it would not be a problem. I arrived at 11:00. When I dropped off the car I let Bruce know that I needed my inspection sticker updated and also made it very clear that I had an important phone appt at 2:00 sharp and needed to be done before then so I could leave before 2. Bruce confirmed then, at 11:15, that it would be done in time. I then left. I was surprised to received a call at 1:35 asking me if I wanted my tires rotated. The car had been there for over 21/2 hours at this point. I let Martha know that I had to be done before 2:00, I had no flexibility. When I arrived at 1:40 I reminded Bruce again of my very important call at 2:00 sharp and the need to leave before it started. I tried to give him my card to charge it, he said he couldn't because he didn't know what services had been done. Martha was in the garage but he refused to ask her. For 5 minutes I pleaded with him to go ask her because I needed to get this done before I left. He responded by yelling and cursing at me, and refused to charge my card. I was 2 minutes late for the call, and then distracted because I was trying to get him to charge my card. Finally Martha brought the car out and I left, leaving my card there for him to charge. He called me multiple times - while I was on the phone with this important call. Because I was late leaving I hit traffic on the way home. And now I've found out that he never updated my inspection sticker so I have to make another trip tomorrow to have this done. He caused unneccesary stress, was beyond inconsiderate and unprofessional - yelling and cursing at me because I'm trying to pay him, and wasted hours of my time. Never again. Martha is lovely, he should retire and put her in charge. It's unfortunate that he put her in a bad position.

  Justin G Ma
8 months ago
This is an excellent auto care business for all of your car s needs. They have the best quality work and superb customer service. Also, the Owner, Bruce is an outstanding gentleman who will take good care of you. Look no further and give them a call now!Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Greg Nikel
7 months ago
Despite living only a couple of miles away; this was my first experience at South Salem Auto Care. It was nice to find a convenient family-owned business - Bruce and Martha were great! I got the NY state inspection done and plan on returning to get tires soon.

  Michelle DeLaurentis
7 months ago
My husband and I usually get our cars serviced near our work places but so happy to have found a local place minutes from our house! Had a great first experience at South Salem Auto, Bruce and Martha were wonderful to deal with! Got NY state inspection early Saturday and it was done faster then expected. This is definitely our new spot!

  Erika
8 months ago
Great first experience at South Salem Auto after recently moving to the area from NYC. I love that it s a local, family-owned business - Bruce and Martha are both excellent to deal with! Got NY state inspection, tires & wheel alignment done in a timely manner and at a fair price. Definitely my new go-to for auto care.

  john crossman
a year ago
Bruce and Martha run a great shop. A real neighborhood fixture, with all the trustworthiness, responsiveness and general neighborliness you would expect from an institution that has been taking care of the community since before you were born. Always great service, timely, effective, fairly priced, and trustworthy. I go there for everything for my three cars.Services: Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Auto exhaust system repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Vehicle Inspection, Wheel alignment, Brakes, Auto battery maintenance, Vehicle safety inspection, Auto brake replacement, Oil change

  Tiernan Murphy
11 months ago
I recently had the pleasure of visiting South Salem Auto Care for the first time and I am absolutely thrilled with the service I received! From start to finish, the experience was top-notch and I couldn't be happier with the outcome.Overall, I would highly recommend South Salem Auto Care to anyone in need of reliable, high-quality auto repair services. Their professionalism, expertise, and commitment to customer service are truly exceptional. I am grateful to have found such a great auto repair shop and will definitely be returning in the future!Services: General repairs & maintenance, Auto engine diagnostic, Oil change

  Michael Coughlin
5 months ago
Excellent service - and they were kind enough to fit me in last minute on a Saturday morning. Great team here will definitely be back. Thanks all for your help!

  Courtney
a year ago
The best! Great work and excellent and friendly customer service. Transparent about costs and honest about services needed, I love the honest pricing but I really appreciate not worrying if I'm being overcharged and taken advantage of. I always have had a great experience at South Salem Auto Care.Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Auto maintenance, Oil changeServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Auto maintenance, Oil change

  Jessica Valente
8 months ago
My first time in today and had a wonderful experience! The whole crew is wonderful but Bruce and Martha were exceptionally kind! Will definitely be back for any car needs :)

  Joey 304
a year ago
The place is great, the people are super helpful. The inside is very homey and the owner Bruce talks to you like he s known you for years, makes business there very enjoyable. I ll absolutely be bringing all of my vehicles here from now on! Had quotes from a bunch of places, and Bruce was the best by far!Services: Steering & suspension repair, Auto engine diagnostic, Auto brake repair, Wheel alignment, Vehicle safety inspection, Wiper blade installation, Auto brake replacementServices: Steering & suspension repair, Auto engine diagnostic, Auto brake repair, Wheel alignment, Vehicle safety inspection, Wiper blade installation, Auto brake replacement

  David Sanders
a year ago
South Salem is first-rate. Service is friendly and accommodating, honest and thoroughly competent. Bruce and Martha do all they can to keep costs down without compromising quality. Dealing with them, you feel respected and well cared for. We are lucky to have such a business here.Services: Air & cabin filter replacement, Exhaust, General repairs & maintenance, Auto engine diagnostic, Engine repair, Vehicle Inspection, Brakes, Auto battery maintenance, Auto tire replacement, Air conditioning, Oil changeServices: Air & cabin filter replacement, Exhaust, General repairs & maintenance, Auto engine diagnostic, Engine repair, Vehicle Inspection, Brakes, Auto battery maintenance, Auto tire replacement, Air conditioning, Oil change

  Tony S
11 months ago
First time using South Salem Auto Care for routine maintenance on a 20 year old car, won't be my last! Very honest and a pleasure to do business with, and fair pricing too! Highly recommend!Service: Oil changeService: Oil change

  Evan Manes
a year ago
South Salem Auto is simply the best. Why? Bruce is honest, reliable and trustworthy. He will never try to sell me anything I don t need and will never repair anything that doesn t need it. At this full service shop I get my tires too and at discount shop prices.Services: Tires, Vehicle Inspection, Wheel alignment, BrakesServices: Tires, Vehicle Inspection, Wheel alignment, Brakes

  E K
10 months ago
Excellent service that was also efficient and friendly in the most lovely setting. I fed chickens with my toddler while we waited. Good coffee and a shady place to sit under an umbrella as well. Looking forward to my service next year. An asset to the community.

  evan Hardin
a year ago
Bruce and his team are the real deal. He's honest and fair, and is able to explain the work being done and why it needs (or doesn't need) to happen. I drive from CT just to have him work on my cars. I'd recommend South Salem Auto to everyone.Services: Tires, General repairs & maintenance, Vehicle InspectionServices: Tires, General repairs & maintenance, Vehicle Inspection

  Hollie Holmes
a year ago
If I could give Bruce and Martha 15 stars, I would!! I brought my car here for a second opinion on a NYS inspection. I had previously taken my car to a chain store and was told I would need to replace my rear brake and rotors. They failed my car for the inspection. I knew this couldn't be true. I reached out to a friend to find a trustworthy place. Without hesitation, she recommended South Salem auto. They took me the same day and, lo and behold, told me there was nothing wrong with my car and my car absolutely passed inspection. Martha showed me and explained what the other place was trying to claim was wrong.If you're looking for a reputable, reliable honest mechanic, look no further than. South Salem Auto.Service: Vehicle safety inspection

  Cosima Compton
2 years ago
Such a cute place with friendly lovely people! Had an inspection done and felt well taken care of.

  Sebastian Villaveces
10 months ago
Bruce runs a fantastic shop, committed to excellence and great customer service. I took my (old) car to get some parts replaced and they were efficient and effective.

  Rosie the Stump Boss
2 years ago
Absolutely amazing business. Period. Everyone there was so incredibly kind and honest and efficient. I knew upfront what was going to happen with my vehicle, and how much it cost. Martha is a phenomenal mechanic and Bruce is just a really fantastic guy. Will happily recommend them to everyone I know.Services: Tires, General repairs & maintenanceServices: Tires, General repairs & maintenance

  Randall Dulecki
a year ago
We have been using South Salem Auto for all of our cars for a few years now. Bruce and team are so honest and thorough. We always know the job will be done right and quickly and they are priced more fairly than anyone around. Would definitely recommend to anyone.Services: Tires, General repairs & maintenance, Brakes, Battery, Oil changeServices: Tires, General repairs & maintenance, Brakes, Battery, Oil change

  Lindsay Muratore
3 years ago
Had such a great experience - Bruce was honest, friendly and answered my many questions. I'm so glad I found this shop because the prices are fair, they tell you everything they plan on doing to your car, and they provide great customer service. My car was finished within the hour. I just moved to the area and will definitely be coming back to South Salem Auto Care for any future car troubles/inspections etc. Highly recommend!

  joe manno
11 months ago
Local place with terrific service, my car was done on-time and as promised. Also, didn't charge me for any of that "extra" stuff that other people often add. Will return with my other 2 cars as well. Highly recommended!Service: Oil changeService: Oil change

  Eric Jordan
a year ago
Called late saturday morning with suspected low battery. They took my vehicle and confirmed the issue and replaced the battery by end of day! Greatly appreciated the fast and honest service. An asset to the local community.Side note, the waiting area/office looked very cozy/cool... peered into the garage bays which look clean, organized and modern.

  Alice Capozzi
a year ago
I am so very grateful for South Salem Auto Care -- both Martha and Bruce are reliable, trustworthy, and reasonably priced. I trust them for diagnosing issues with my car and doing the job right, every time. Thank you!Service: BrakesService: Brakes

  Mark Frost
4 months ago
Very friendly. Had my service done quickly at a good price.