Monro Auto Service and Tire Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Urschel
4 weeks ago
I brought my car in for its yearly NYS inspection. I knew it would pass, but that my brakes needed to be replaced in the near future. I was given a few different options for repair based on the currently quality of the pads and rotors. I elected to have all the recommended work done at once. I was able to make an appointment for the service on a day and time that would work best for me.I opted to wait at the shop while my vehicle was being inspected. The waiting area was clean & comfortable. The free WiFi available was a nice amenity as I had some work I needed to do while I waited.My family and I have been bringing our vehicles to the Monro Auto Service and Tire Center in Glenmont, NY for many years. We have always been happy with the services performed, and the high level of customer service. I can always trust that the staff and technicians will be honest and forthcoming with their assessments and scope of work needed.

  Ray Zimmermann
2 months ago
Went in for inspection, they wanted almost $100 for standard size wiper blades. Last time was an $85 oil change and the time before that was not charged the agreed amount to mount tires from tirerack. Will not be returning.

  James Lewis
3 months ago
Initially loved the place. Nice people, thought great workers come to find out the tech didn t lubricate any part of the rear break pad assembly on a complete break job. They never engaged causing my front breaks to take all of the duty, wear out sooner, and caused a bunch of corrosion build up around the rear pads. Would give 0 stars if I could.

  Chris Krause
a month ago
Our son's friend's car had a blowout on the NYS Thruway. Once the 'donut' was on, we followed them to Monro's. It was late Saturday afternoon, but the mechanics were quick, efficient, and knowledgeable. Thank you!

  John Healy
4 months ago
Do not go to this place. On top of getting grease all over my upholstery and steering wheel they want to charge me for adjusting the emergency brake when all it takes is just stepping on the pedal a few times because it is self adjusting. They failed my car inspection when I just purchased a car that was guaranteed to pass a safety inspection in New York and went through a multiple point safety inspection at the dealers. I felt the tire and I did not feel any play in the ball joint. When I stated that this should pass inspection and explained everything that I didn t feel any play in the wheel, they got offensive, asking me if I had a New York State inspection license. Then when I got my car back, it had grease on the upholstery and then the guy was going to smeared it more with a wet paper towel to try and clean it up. This is ridiculous. Then I got home and saw that there was grease all over my left hand after driving the car. This is unacceptable, unprofessional and there should be someway to retaliate monetarily. I learned my lesson about this place the hard way. Please don t let this happen to you.

  Susan Stein
3 months ago
I love this place! Completely competent, trustworthy mechanics plus... kind and friendly staff to cushion the blow! One of the Albany area's little gems.

  Josh Eppard
3 months ago
Without Monro I don t know what we d do. We aren t really car people and are ripe for being taken advantage of. So, we tested it. Monro was the place that was forthcoming and honest while other places tried to price gouge us and pile on unneeded services and repairs. Their kindness and professionalism is unmatched. I send everyone I know to Monro

  John Costello
7 months ago
I was having a rough day before I got a flat tire, and the kind folks at the Bethlehem Monro made everything better. They were quick, they helped me understand the problem, the price was fair. And it was so nice to meet genuine, helpful, kind car guys. Honestly, I can t ever recall a better car service experience. 10/10.

  John Allen
8 months ago
John and the team at this Monro are amazing. I have used them for all my auto service including oil changes, brakes and tires. NY vehicle inspections were quickly done. The prices were very reasonable for the work which has been excellent quality.

  Robin Goldman
6 months ago
Writing to HIGHLY RECOMMEND these folks. The manager, John, and his associate, Crystal, could not have been nicer or more accommodating. I had called in a panic late on Thursday night to see if Munro could get the tires I needed and install them by Monday morning so my husband and I could begin a long planned road trip.Even though they were very busy and the tires had to be ordered, JOHN MADE IT HAPPEN!! He even matched the price I had gotten from BJs (where I had originally planned to get the tires but who called me late on Thursday to tell me there had been a screw up and they couldn t get the tires in time).Thanks so much!! A major shout out!!

  David Boucher
6 months ago
I ordered 4 new tires for my EV online from Goodyear and scheduled the installation at the Glenmont Monro shop. The process could not have gone more smoothly. I was in and out in 45 minutes thanks to Anthony and his crew.

  Lisa Lyons
3 months ago
The staff is amazing. I had a flat tire and they were booked for the week. They squeezed me in and repaired me tire on the spot.

  K.C. Christensen
a year ago
I can only speak to the tires I purchased, had delivered to the facility, and they performed the mount and balance. The overall cost was expected, the service staff were polite enough, and the work was done in an acceptable amount of time.On a side note, only being in the capital region for a bit over a year, I am still surprised that turn around on scheduling is considerably slow. Other states, the service would have been a bit quicker, though this isn't a reflection on Monroe, just the area as a whole. You just need to learn patience and accept nanny taxes from the state of new york.

  Michelle Laudicina
a year ago
My boyfriend recommended this shop to me based on his good experience with them and I'm so glad he did. They are super friendly, honest, thorough and quick. I had an appointment for an oil change and an inspection and they had me in and out in less than an hour. They didn't pressure any sales and were extremely honest about what the car needed and when. I highly recommend them and I look forward to bringing my car back for future service!

  Emily LaFountain
6 months ago
Fantastic service, Anthony was wonderful and very helpful.. would definitely recommend this place and will definitely be back for any future car issues!

  Brian Fast
6 months ago
Great customer relations. Consistent staff. They always try to save me money while giving me excellent, reliable service.

  Nancy Gardner
4 months ago
Easy to book, excellent service, reasonable fee. They were friendly and answered my questions well.

  Caryn Huber
11 months ago
I was losing air in my tire - I called and was able to make an appointment the same day.They got my car in on time, found a nail and fixed it quickly for me. I was very pleased. They were friendly, helpful and knowledgable.

  Elizabeth B
10 months ago
Prepaid mounting and balancing made appointment for 10 am dropped off truck at 9:30 am was told they wouldcall when done, never mentioned being backed up. Walked to shopping center to kill time. Was supposed to be done at 11 am. Went back at 1 pm they had not even touched it, never called to say they were delayed. Was told would be done by closing time. Had to take tires and leave, now fighting to get back our mounting and balancing fee. No apologies pretty rude!

  Carlin Jones
a year ago
The online scheduling was confusing so I missed my appointment. The manager, Cristal Northup, was very understanding and got my vehicle in the next day. When I picked it up she talked me through 2 rebated that I had no knowledge of, getting me 95$ in rebates. I am very pleased with the technical and customer service.

  Mary Kate Locke
a year ago
I can t say enough about this location and their staff! I was traveling through the area with my two young kids en route to vacation when I ran over a screw and began to lose pressure in my tire. They took us in and we were back on the road with the tire repaired within an hour. Everyone was so welcoming, kind, and professional....they even set up my kids with a TV show they liked while we waited. Despite having to make a detour for a repair, my kids and I both agreed that we were the lucky ones who got to meet great people that helped our family when we needed it!

  Eeryn Essential
a year ago
My experience was great. My car sounds & runs a lot better than what it was sounding like when I first got my car fixed. I was recommended by my colleague to come her because this is where she gets her car fixed etc.

  Peter Rawes
a year ago
Wow. I had an emergency with my exhaust system and was from out of town. They looked at it and made it so I could get home. In addition, they pointed out another issue with my front end. They are honest and competent. if I lived in the area this would be my go to place. I cannot thank them enough!

  Trevor Everts
a year ago
Really great experience here. Needed front brakes redone, rather last minute and wasn t looking forward to it. The people here were all very friendly and accommodating and made the whole experience quick and painless. Great staff and great service.

  Sam Axley
a year ago
Jon and Anthony are great. In this case, they were able to fix my flat tire without having to replace it. Highly recommend.

  Erin O'Brien
a year ago
I've been going here for years and have always had great service. Everyone is super friendly and gets the job done in a timely manner. Thank you!!

  Heather Bailey Cassidy
a year ago
Easy to set up appointment online. John explained what needed to be done and what could wait. I felt no sales pressure. The woman at the front desk was courteous. Good experience.

  abagail smith
5 years ago
Fast, friendly, cost effective service! Literally could not ask for anything better when it comes to getting service done on a vehicle. I visited today to get an inspection on my car and got some awesome quotes for pricing on other services, I will definitely be back.Update: Came back again for an oil change, fast and cost effective service. The manager here runs this place flawlessly and with a very friendly attitude. Scheduling is a breeze and they do awesome with the last minute requests I ve had. They even call me name when I come in, perfect!!!

  Krys Cox
2 years ago
Amazing service!! Me and my friend were on our way to NYC and she caught a flat on the thruway. We went to Monro s and they got us right in and out within an hour! Very friendly customer service and very professional. I would recommend the Glenmont location, this is the best experience we have ever had with an auto shop period.

  Daniel Blendell
a year ago
Just stopped in too see if I could get my tire looked at (leaking air). The manager said maybe it was a loose valve stem and went right out to see if he could tighten it. Turns out the valve stem needed to be replaced. He brought the car right in and had the problem fixed. Will definitely go back.