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Desert Automotive

4.6 (237)

  1100 N Main St C, Las Cruces, NM 88001
  (575) 527-4866
  Claimed

Auto repair shop Auto electrical service Auto tune up service Car battery store Diagnostic center Mechanic Repair service Vehicle inspection service

From the business

  • Identifies as veteran-owned

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Allison Perry
3 days ago
1 MONTH!! Truck pick up timeUpdate in other thread as character limit was exceeded.I took my truck in for replacement of torque converter, spark plugs and 4 brakes. They quoted me 2 weeks max for repairs. It has almost been 1 month now and I still do not have my truck back.When I called at 1.5 weeks I was given a response of its next in queue, it has to go on the lift we don t have the luxury of having 1 mechanic to a car etc. I understand other vehicles are worked on prior to my arrival, but when I called back at week 2.5 they gave me the EXACT SAME RESPONSE and couldn t answer if my truck was worked on or not in nearly 3 weeks.Was informed there are only 3 mechanics total and the mechanic working on my truck was/is out sick for nearly 2 weeks and has not been present to work on the vehicle. You re running a business, not having enough mechanics and putting the customer at an inconvenience of turning 2 weeks into 4 is ridiculous. I was not told of this any time I called nor was I updated about progress which a courtesy call of any info would be the bare minimum. To give the customer the option to come pick up their vehicle during that time it was not worked on and brought back at a later time would have been appreciated as opposed to renting a vehicle for nearly one month. At that cost, I might as well have just bought a used vehicle.My husband is active duty and we will be transferred and who knows if we ll have our truck back in time. This was my first time at this company and received 10% off for being a new customer. When I asked about a warranty for the with and what additional discount I would be given for the run around and lack of communication Ryan stated he d speak to the owner but 10% was already a significant discount. Spark plugs and brakes were already complete, per Ryan, and the remaining time is a 5hr job (exact words from Ryan) given the transmission was already pulled. Update to come.

  Allison Ybarbo
3 days ago
1 MONTH!!! Pick up timeCont'd from Allison Perry: UPDATE 4/10/24That same Monday 4/1 Ryan calls me at 330 to inform me my truck is in the bay and the job is only a 5hr job, should be done tomorrow, Wednesday morning at the latest. OK.Tuesday I get a call from Desiree (about 4pm) telling me my truck was just brought into the bay and wanted to ensure they quoted me for the spark plugs and brakes to be done. Her mechanic just came in and wanted to ensure that prior to starting any work of those items. I was confused bc Ryan stated that we already done. You need to record phone conversations with this place as Desiree said no, I m not sure why he d tell you that. My mechanic just came in to verify before changing the old ones out . She said she d speak with Ryan and call me back. Never did. At that point I just wanted to go and tow my truck from that place. I send an email asking for written confirmation of when my truck will be done bc I was tired of this run around. No response as they don t check emails often.Wednesday morning I call the shop and speak with Ryan who informed me to only speak to him as he s the manager and knows what s going on etc. Not sure how hard it is to have communication between 3 mechanics 1 manager and Desiree but sure. I asked for all my old parts and to have in writing that it would be done when he stated (Wednesday at the latest) but of course couldn t do so bc it s a promise etc. Apparently they completed the truck that afternoon but it was still leaking ( Al of which was not documented on the invoice given to me at the second drive test).Per Ryan, they Had to look on YouTube to see how to address the actual issue, a crack in the torque converter, which is rare. So when diagnosing my truck, this new way to determine what was wrong wasn t checked in turn causing a misdiagnosis and then having to order a torque convert from EP Chevy dealership to change out. Ryan had the audacity to inform me they saved me a ton of money since they weren t charging me for the part or labor. When they mis dx it. The part was $847.Thursday end of day comes and my truck is done. Crazy that a job that COULDN T GET DONE IN 1 MONTH was done in 1 DAY!! And they had to do even more work than repairing just the seal. That still baffles me. When I asked to see a receipt or how much the part cost Ryan stated it s business preparatory or something of the sort but I can google it . I have recording of him stating it was from Chevy dealership so I called them all.All the dealerships in EP and LC but one charges $647 for the same part. The most expensive was $747, an additional $100 added on top of core was not returned. So of course, they put the largest about making it appear like they re doing me a favor. I went to Chevy Dealership to ensure work was done and parts were changed out and thankfully they were. First AND LAST time there.

  Jesse Gill
8 months ago
I've taken my vehicles there a couple times. I like that you get a written estimate with their diagnosis of what's wrong with your vehicle. Most importantly they fixed the issues. They were communicative the entire time. They found out the underlying cause to my vehicles problems and their work has been solid. I will recommend them and would use them again. They do a good job.

  Alfred Valdez
5 months ago
This is the second time I have used this garage and both times the work was done well,. On this occasion the job took 2 weeks which was understandable given the complexity of the service and Desert Automotive gave me timely information regarding each stage of the repair. I would use this shop again.

  LUIS TELLEZ
6 months ago
As a maintenance technician, I did not have spare time to repair my vehicle. I sent my Silverado in for transmission solenoid replacement. The automotive technician did a far better job. Torx bolts were replaced with a better quality bolt and instead of bending brackets for quick access they took more time to remove them. Great job!!!

  Adrian Varela
2 years ago
Let me start by saying that if I could give Desert Automotive 100 stars, I would!!!! I recently bought this 2009 Civic from a coworker, he overheated the car and ran it for quite some time. He had the car taken to Pep Boys in Las Cruces. Pep Boys told him that the head gasket was blown as well as the head warped, the job was quoted around 3k to 3500 to fix, the mechanic there also offered to buy the car as is for 2500. I offered to buy the car and was given a great deal as is price. I called around to quite a few shops in the las cruces and el paso are and this shop kind of stood out to me because of the great reviews. I was told that it was going to be a couple of weeks before they could get it in as they were extremely busy, I had the car towed there on a Wednesday. At the time of drop off, I let the mechanic and shop know that I still had not seen the inside or the engine of the car at all and was looking for them to just let me know whatever it needed. I was told that if it was the head gasket it may be quite a bit. I was told that I would be called with a quote before they moved forward with repairs. On Friday morning less than 2 days later i got a call saying the car was fixed. I panicked and did not know how it could be done so quickly and without approval. The mechanic politely shared a joke with me and absolutely made my day when he said I only had a faulty radiator cap. I expressed how mind blown I was that I could've completely been taken advantage of. I will not ever take any of my cars to any other shop at all. I wish I could have put this into a movie so i didn't have to write and honestly these words do not do the shop justice. If anyone is hesitant about finding and honest, reliable and reputable place to take care of your cars, look no further cause this is the place for you. Thanks to Desert Automotive, My Daughter now has her first car we both couldn't be happier that Desert Automotive. Thank you ALL!!!!!! i've never thought I would look forward to seeing an automotive repair shop, but now I know I won't be robbed or cheated.Services: Auto engine diagnostic, Engine repair

  Ex FAA
a year ago
These guys are the best -- they treated me with dignity and respect and listened to my concerns about my vehicle. I had just removed my truck from a dealership that quoted me close to 8 thousand to repair the truck. The crew at Desert did an excellent job of troubleshooting and the repair was well below my expectation of cost. All in all they are the best of the best and I will certainly without question use them again as needed. Its always a pleasure to discover a great shop that gives great service and a respectable price but more importantly treats the customer with a level of respect seldom seen these days. As a disabled Vet I will put my trust in the hands of a veteran owned and operated business such as Desert Automotive. Great jobService: Auto engine diagnostic

  Bonnie McIntosh
7 months ago
I cannot recommend Ira and the good folks here enough. I took a camping trip to New Mexico from Denver, and my car ended up breaking down in the middle of nowhere. The nearest town was Las Cruces, and I m so glad I chose a tow to Desert Automotive. Ira was very honest about what was wrong with my car, fixed what he could, before saying I could probably make it back Denver for the bigger issues, which would take a long time to even receive the parts for. He even talked to my dad on the phone. I will be forever grateful to Ira for helping me get out of a really unfortunate situation!! It s very rare to meet good people like that in the world.

  geraldo madrid
9 months ago
They changed the spark plugs on a 2001 f-150. I knew that I couldn t do it and that the plugs are know to break off while trying to remove. They advised me of that without asking also give me the price. I recommend Desert Automotive to everyone. Outstanding customer service and work performed.Service: Auto maintenanceService: Auto maintenance

  Amber Allen
9 months ago
I called this business asking for a diagnostic fee quote and was LIED to by the woman on the phone who said $22. I dropped my car off at 9:30 am for battery issues and got it back two days later. I was told by a man who worked there that nothing was wrong and my car "started right up." I paid $150 total for them to do nothing to my car. I have seen another comment about this company LYING about their diagnostic fee to women and I am very disappointed. Won't be coming back here ever.I would like to add that this business claimed to be "nice" by waiving a second diagnostic fee. In reality, a male employee asked me to plug in the dash cam that was draining my battery in order to charge me a second fee ($150x2) and I declined and opted to take my car home. Me and my boyfriend both took our mustangs here. They tested his battery and told us it was fine and we needed to go to their supplier to use the warranty on it. After we travelled there, the battery was tested and MULTIPLE cells were bad on his battery.

  Katelyn Elizabeth
2 years ago
I ve been a customer here for the past 4-5 years. I drive an older vehicle and it has required frequent maintenance. I am pleased to say that I have received top notch service from Ryan and staff at Desert Auto. They are very professional, personable, trustworthy and charge fair prices. They know me by name every time I call. They have often gone above and beyond to meet my needs in various ways. Some examples include giving me a ride to work, lending me a truck to drive to work, dropping my car off at my work upon completion, and working me in quickly despite a busy schedule. I am very grateful for their help in servicing my vehicle. I recommend them to anyone without reservations.

  Pamela Taggart
a year ago
If your look for a shop this is the one! I was in from out of town having car problems. They got me in fast and did just what was needed to get my car home 1200 miles to Missouri. They did not try to take advantage of my situation and we re all very kind. They made me feel 100% confident my car was going to make the drive and it did. Thank you Desert Auto we made it!Service: Engine repair

  Jay Wedel
10 months ago
The folks at Desert Automotive are the rock stars of the torque wrench. Very knowledgeable. Very helpful. Very fair. In 54 years I ve never found a better Auto Service Shop.Service: General repairs & maintenanceService: General repairs & maintenance

  Jeff Sharp
7 months ago
Customer service and timeliness were outstanding. They ordered the part from their phone diagnosis before I came in! Always glad to support a Veteran owned and ran organization.

  Angel Marie
11 months ago
My parents came down from Wyoming to visit and my dad s rear differential started leaking. It was the only automotive shop in town that got him in the next day and their car fixed before they had to head home. I can t thank them enough for taking care of my fathers truck insuring they had a safe ride homeService: Auto maintenanceService: Auto maintenance

  Cyndee Lewis
a year ago
Not only did I pay for a parts and labor fee, I had to pay for an incorrect diagnostic fee. My car left Desert Automotive with the same problem I took it their, to get fixed, my opinion, if they can t diagnose correctly then I shouldn t have to pay for the part or their inaccurate diagnosis! And to top it off, the manager ( I think was Ryan) was rude and in my opinion did not like dealing with a woman and kept asking to talk to my husband! My money, my car, my business, I felt insulted! I would give them a zero but had to give them 1 star to leave review! So sad I had this awful encounter!!!

  Joel Oates
a year ago
Incredible team! They were able to work us in and replace our alternator quickly and professionally! Took great care of our Honda Pilot! Will definitely be a repeat customer!Service: ElectricalService: Electrical

  Eric Parker
a year ago
My wife and I were in town visiting relatives from AZ when I noticed a fan on in the engine compartment of my Jeep Wrangler when we stopped at our hotel. Not good. After finding what looked like chocolate milk in my radiator the next morning I called the shop, got a worst case scenario price, an estimated time for repairs to be done, a retired military discount and handed over my keys. Before the quoted time and well under the worst case scenario price I have my Jeep back in AZ running like top. Veteran owned and a group of people that care about what they do and how they taken care of the customer. Highly recommend!!!!Services: Engine repair, Oil change

  kecia Sanders
2 years ago
Ryan and the group at Desert Automotive have come to be the auto repair shop I rely on. They are both personable and reliable. I have brought my car there multiple times for varying reasons and they are always quick to inform me upfront about what s going on with my car.They also follow up to to ensure that the job was done right. We initially brought our car to the Subaru dealership in El Paso, but found Desert Automotive much more cost conscious and without all the hassle. They have a Subaru tech that s great. Even during times of Covid with staffing shortages and difficulty in getting parts quickly, these guys do their best to do a good job as quickly as possible. If you are looking for an honest and knowledgeable group to take care of your car on town, this is the place.Service: General repairs & maintenance

  Dylan Davis
8 months ago
Ryan and his crew are great at what they do. They have quick turnaround times on diagnostics and repairs and for a fair price. I recommend them to everyone I know.

  Kenny Gillespie
a month ago
Very good experience every timeI have to take my vehicle to these guys

  Jay Valencia
a year ago
I found Desert Automotive through Instagram and a need for repairs on my Suburu Forester. Ryan has been taking care of us for two years now and i have no complaints. His service and considerate attitude has been a pleasure to work with and we now get our Honda Accord and my Forester serviced here regularly.I did a full front end on the Forester and the usual maintenance checkups. We had some A/C work done on the Accord which is a dinosaur 2004 still running like a champ. We get text notices on discounts and reminders to get oil changes.You re always skeptical and looking high and low for a steady mechanic. I ve found that loyalty goes both ways. So give whoever you work with a chance and stick with them. And if you have something to say, share it with the shop before ranting and reacting. Desert Automotive has always answered my questions and calmed my anxious expectations.Good mechanics are hard to find they always say.

  Stephanie Zorie
a month ago
Great, accurate , reasonable and reliable service! Would recommend highly!

  Krishna Kota
2 years ago
Desert Automotive is my ''go to' auto shop for almost a decade now. Always clear in describing the problem and the solution. Excellent, thorough, professional, and honest service. Once refused to charge me the originally mentioned price because it seems the problem turned out to be smaller than expected. They worked on four different cars for me over the years and the problems never came back. Highly recommend.

  Jacob Streeter
a month ago
Very helpful and easy to work with. Will be using them for any issues in the future.

  Back Atone
a year ago
I am very pleased with the service I received. My hold experience during my visit was excellent and professional. I highly recommend desert motors if you need a car repair. Very honest about their service.Service: Auto engine diagnosticService: Auto engine diagnostic

  Tyler Class
5 years ago
This place was GREAT. I was stranded on a road trip from Southern California to Dallas, TX, and they helped me get back on the road right away. They were honest, friendly, and helpful--everything you want in a mechanic. They diagnosed my faulty camshaft position sensor quickly and had me back on the road in an hour.It can be hard to find a trustworthy mechanic shop. I'd highly recommend these guys to anyone who wants honest service.

  Donna Ruelas
8 months ago
Amazing mechanics they are my home store for all my cars needs. I trust them and so does my family. Highly recommend!!

  Mark Petersen
4 months ago
The staff at this shop are friendly, the work was done quickly, the estimate was on target, and the repair was successful.Services: Auto engine diagnostic, Auto A/C replacementServices: Auto engine diagnostic, Auto A/C replacement

  Rose-Mary Colon
a year ago
Everyone here is super nice! The work is quality, and the employees listen to your concerns when you bring them in. I ve already recommended Desert Automotive to my friends and the ones that have brought their cars in agree that the service is great.Services: General repairs & maintenance, BrakesServices: General repairs & maintenance, Brakes

  Opening Hours

Monday 7:30 AM-5:30 PM
Tuesday 7:30 AM-5:30 PM
Wednesday 7:30 AM-5:30 PM
Thursday 7:30 AM-5:30 PM
Friday 7:30 AM-5:30 PM
Saturday Closed
Sunday Closed

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