Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Chilt
a week ago
Best Ford sales in service in BurlCo. Maybe the best in the state. Great crew there now.
Alissa Russell
9 months ago
My grandmother, who is in her late 70s brought her Ford expedition in for service. Upon inspection they stated it had various engine issues, misfires, failed catalytic converters and a slipping transmission - to which they recommended about $10,000 in repairs (including a brand new transmission). They pressured her that the repairs were more than what the vehicle was worth and to consider trading it in on a new one. Upon working their deal on the new expedition, they were absolutely gouging with the price on the NEW vehicle but also only offered $2500 trade in for her 2015 Expedition (based on the issues they said it had). I am in the automotive industry myself (own a dealership in California). Something seemed fishy to me, I told my grandmother that auction/black book value on her vehicle was about $10,000 - not $2500. With this in mind, I instructed her to take it to another shop for a second opinion. Took the vehicle to Mark Allen Automotive repair and to our surprise - what they found was MUCH different. The expedition just needed a full tune up (spark plugs and coilPacks). It did not have any transmission issues at all. $1469.00 later my grandmother has her vehicle back in perfect working condition. The lesson here always get a second opinion. Shame on Miller ford for attempting to take advantage of the elderly and unaware.
Tammy 333
9 months ago
Saturday morning first come first serve is a JOKE. I was shocked with their poor procedure. It's really who ever checks in at the desk first at 8am gets served. When the door opened at 8 it was like a stampede. Everyone ran to the door to be in line first to get their vehicle serviced.I called ahead on Friday. No one mentioned this procedure. So getting up at 6am, being in line at 7:15am means nothing. Several vehicles where behind me in line but since they ran to the door at 8am they got serviced first.I am so angered by your process.I will not be using Miller Ford again.You might want to rethink your procedure. Right now your procedure STINKS!!!!!!!I will say the young man checking all the vehicles in for service was very pleasant.Nothing else was good about this experience today. I'm not happy with giving them over 700 dollars for work done when your Saturday procedure STINKS!! Plus I had to wait hours to get my vehicle serviced. Ugh!!!!Once again the public has manipulated the procedure and Miller Ford allows it.Services: Auto engine tuning, Tire rotations, Auto maintenance
Joan Kimber
3 months ago
Grateful to Alias for helping me out this morning, always a good experience.
KILLFOOT KILLINGER
2 years ago
I called twice and left messages and no one got back to me. BUT upon my arrival, staff were very kind and polite, there was coffee and snacks and a beautiful wait room. I had my airbag replaced, after 40 minutes I googled how long it takes, it said two hours. Not even five minutes later the gentleman said I was good to go! I usually avoid dealerships, but I look forward to going back! My only complaint, was the toilet paper, haha!
Jill Berelli
a year ago
Ceasar and Mike sales sales manager. Two thumbs up. Very helpful and made me feel welcome and good in vehicle choice when I left. Go to Miller Ford for your next vehicle.
Milt Kuro
a year ago
The service was great!The staff were very helpful and kept me informed of the work being done.Elias and the mechanics are truly assets to Miller Ford Service!
Nick P
11 months ago
Keith Randall and John McDonald are great to work with. Looking for a vehicle you can't go wrong with them.
Danielle Ingraham
10 months ago
Always a great experience there. The staff is fantastic
James Jones
a year ago
Friendly staff were helpful in getting me to the Ford Lightning reservations!
Scott DeLucia
a year ago
No pressure or unnecessary repairs here. Just honest service done right.
Michael Davis
2 years ago
Very nice and amazing customer service. Thank you Cesar for your great service.
Deb Stinger
a year ago
Very nice and helpful. Not pushy!
Mr.lee Wiles
2 years ago
Good service and quality parts
Emre Tiras
a year ago
Perfect and knowledgeable staff