Keene Dodge Chrysler Jeep Ram
4.5 (849)
3707 Norrisville Rd, Jarrettsville, MD 21084
(833) 329-1261
keenedodge.net
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Service options
- Delivery
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Samiksha Niture
3 weeks ago
I had came here to get my truck repaired, There was something wrong with the sensor. I got my sensor replaced, When I was driving back, the sensor was faulty and came back on again. I visited this place again and this time they replace my sensor, but also told me there was something wrong with a filter. Although I was never hesitant to pay anything to get my truck fixed. When I received my truck again, my handbrake was messed up. When I mentioned this to them. They said that that s how my truck was received to them. I gave them a perfectly good truck with minor fixes. And now it s even more messed up than it was before. It s a one hour commute to them on my end back-and-forth. Not only has my business suffered the past 2-3 days . But their lack of customer satisfaction and aid to customers is horrible.
C.M. Miles
3 days ago
I wanted to give a shout out to one of the salesman at this location. I ve talked to several dealerships in my search and Mr. Gary S. was very helpful, exceptionally polite and knowledgeable. I didn t purchase from this dealership but Mr. Gary did everything he could to help me out. I wanted a layover 2023 to take advantage of the incentives. They cranked out some good deals and sold them all. Look forward to reaching back out in the future.
Norman Cochran
2 months ago
The personnel at Keene Dodge are truly concerned about any issues you have with your vehicle. The appointment was easy to set up and they kept me informed as to the progress of the service/repairs. Service Advisor, Jim Mann is very efficient and friendly. He always follows up by keeping me informed on the status of the service or repairs. Thank you
Laurie Wright
2 months ago
Keene Dodge is the best and only dealership we use to purchase personal and company vehicles. Sales as well as every dept are the best. We highly recommend!!
Jim Rosso
9 months ago
Dealt over the phone for 98% since I was over 3 hours away. When we arrived it was raining, Derek Brown the Sales manager met my wife exiting our truck with an umbrella and mentioned her by name. Brought us inside to our salesperson Kaylee who was actually bringing our new truck all cleaned and detailed into the shop for us to view and take our test ride. We accepted the terms sat with Vinny the financial guy in an hour we were driving home. Ultimately the best vehicle buying experience in our life.. I highly recommend these people and dealership.. Thanks again. Love our new truck!
Rick J
2 weeks ago
5 stars all the way!!!! I bought a 2024 Ram 2500 recently and the professional care and service I received was the best!!! Adam Baur, Frank Bolling and Rob Miller are 1st class all the way!! Thank you for the great experience!! If you re looking for a great deal on a vehicle, come see these guys!
Kelsey Strycharz
3 months ago
I was looking to trade my car in. (First time doing a trade in) Rob helped me and I could tell he wanted me to feel confident in my decision. He explained everything I didn t know and made me feel at ease. He was very thorough! He gave me options and helped come up with a plan! Although I didn t make a trade in, I will definitely be back when I m ready to trade in or buy a car. Highly suggest visiting Keene if you re looking for a car!
Jas M.
10 months ago
I recently had the pleasure of working with David H. and I recommend him highly. From the moment I walked into the dealership, David's professionalism and expertise were evident. He took the time to listen to my needs and preferences, and he went above and beyond to find the perfect truck for me.David's friendly and approachable demeanor made the experience stress-free and enjoyable. He was patient and understanding throughout the process, and he answered all of my questions with honesty and clarity.I was impressed by David's knowledge and his attention to detail. He made sure that I was comfortable with every aspect of my purchase, and he even followed up with me after the sale to ensure my complete satisfaction.Overall, I would highly recommend David H. and Keene Ram to anyone in the market for a new truck. His professionalism, expertise, and exceptional customer service make him a true asset to the dealership, and I would welcome the chance to work with him again in the future.
Tricia Smith
4 months ago
If you are looking for a vehicle , I HIGHLY recommend talking to Carlos at Keene Dodge !!It is very hard to car shop in this economy .Carlos is very down to earth. He really cared about your thoughts and opinions. He also was VERY professional,he knew the answers to my questions he did NOT try and force you to purchase a vehicle. The thing I liked about Carlos the most was when we went for a test drive. He allowed me to just enjoy the experience and let me get a feel for the vehicle. This is very important for me as I will be driving it daily. In doing this, it allowed me to focus on the road and traffic and listen to the vehicle for any issues that I consider very important.Carlos, keep up the great work. You love your job, and you love Keene Dodge, and it shows !!!Exceptionally Happy!!Trish Smith
Bria
4 months ago
Amazing experience. Robert started me off here, I was looking for a used car. Him and his boss were able to make some arrangements for me and Vinny sealed the deal! Highly recommend, great people, great atmosphere and great quality vehicles ! First time purchasing a vehicle & I love my new car, thanks to everyone who helped me in the process!
Joseph Rosenberg
2 weeks ago
The body work performed on my Jeep Grand Cherokee was impeccable. When picked my vehicle up it looked better than the day I picked it up new. Anyone I know who wants quality body work I know where to send them. Dennis and his people in the bodyshop were a pleasure to deal with. And their pride in their work shows through.
Jim Viviano
4 months ago
Brought 2010 Challenger in for numerous issues most covered by warranty. They replaced water pump, electrical module then found we had no heat. They said it was the heater core and replaced it saying it wasn t covered. After replacing the core they determined that wasn t the problem. They told us we wouldn t be charged for the heater core because that wasn t the problem. They then determined it was the oil cooler. When we went to pick up the car after 3 weeks they charged us for the heater core and denied they ever told us we wouldn t be charged. We drove off the lot frustrated by their lack of service and integrity only to find the dash vent was falling out. They had broke the locking tabs but pushed it in enough to make it look like nothing was wrong. Quality of service is far from acceptable. Then they talk to you like you don t know anything about cars. As an aircraft mechanic, I am familiar with how maintenance is done. They couldn t even produce the old part so there was no way to know if we even had a bad part or if it was just their bad decision to change the part. They said the heater core was clogged but changing it didn t fix the problem. That tells me the heater core shouldn t have been replaced at all.
Ken Raschen
5 months ago
Adam was an awesome salesman. I would highly recommend him to anyone wanting to purchase or lease a vehicle. Best experience I have ever had at a dealership. I might add that Vinny in the Finance office was excellent to deal with.Ken R.
Sam Folland
a year ago
Christine, our Sales Rep was awesome! She knew the process, was very thorough in explaining everything, and she was extremely friendly. The Sales Manager, Jorge and Vinny, the Finance guy were equally as thorough and they made us feel like we were part of the Keene family! Everyone was professional and willing to work with us in reaching out goals. Welaughed and had a great experience. We will definitely recommend Keene Dodge to our friends and family.
Jenna Valentine
4 months ago
We had no plans to buy a truck, but decided to stop in. From start to finish the entire process was smooth. They had a the largest selection of trucks and they worked with us to get the best deal. The whole team was incredible to work with Frank, Adam and Vinny were awesome. Would send any one here in the market for a vehicle!
kevin moore
3 months ago
Gary was simply the best salesperson my daughter and I could have asked for.He was Extremely patient and knowledgeable and just made it all simple.A No stress no pressure sale.If you re looking for someone who takes care of you and a dealership that cares about all its customers then you need to stop at Keene Dodge in Jarrettsville and ask for Gary.
Char Randi
5 months ago
Absolutely the best!!! From never bought a vehicle on my own. Derrick & Robert made sure I was well taken care of. Not only was I able to test drive , they also let me test drive it for couple days before I made the right decision. I definitely recommend Keene Dodge Chrysler Jeep Ram of Jarrettsville. I will definitely purchase any future vehicles from them.Thanks again!!
Steve Gorogias
a month ago
Bait and switch dealer.I made an appointment to view a used vehicle with the internet manager. I showed up to the appointment, and the salesperson told me they just got a deposit on that vehicle, and it is no longer available. He then said I have another truck similar but priced higher. I asked to see the original vehicle in case the deal fell through, and he said it's not here.
Jeff Eichelberger
8 months ago
I had a great experience with the purchase of my brand new Dodge Ram 2500! Dave Hooper helped me on the sale. I m located on the Eastern Shore so we handled the transaction online. Signed docs with docusign. Rob was also a big help. They actually delivered the truck to me. We ate crabs and they gave me the full orientation on the vehicle. I couldn t be more satisfied with the purchase! Great team, great service! Yawsir!
Chris Knopp
2 months ago
Christine in sales was wonderful to deal with very courteous and helpful throughout the whole process.The finance dept did a fantastic job also Vinny had all the paperwork ready had me in and out in a timely matter.I would definitely recommend Keene Dodge 100%
Nolley Fisher
5 months ago
This was the smoothest car buying experience I have ever experienced. Salesman (Adam Bauer) was extremely helpful throughout the weeks leading up to my purchase. He answered all my questions and periodically reached out to see if I had any further questions.
Bert's Well and Pump
2 months ago
I purchased a 2020 GMC DENALI! I contacted Ben through Facebook and he answered every question I had. We agreed on a price over the phone and the next day I made the 4.5 hour drive to the Dealership. The weather was far from perfect but Ben and the rest of the staff at Keenes was. In less than a hour I inspected the truck took it for a test drive in the snowy condition and did all the paperwork. This is by far the best experience I have ever had purchasing a vehicle. Thank you to Keene and the entire sales team for the exalent experience.
PONEadelphia WP
a year ago
My Sales Rep Gary was awesome! This place was very professional he had my car ready when I pulled up great deals! I live in PA and went down there to Keene Dodge I was greeted soon as I got out the car I highly recommend the dealership
Joseph Pieper
6 months ago
So I just pulled into my driveway with my newest purchase from Keene Dodge, Chrysler, Jeep and I can honestly say, it was one of the most outstanding sales experiences I have ever had. If you are in the market for a new or used vehicle go to Keene and ask for Kaylee Vogtman, she was amazing! On day one after my wife stopped in to check out the vehicle she was handed the keys and Kaylee said to take it home for a day! I have never experienced that kind of confidence in a car dealers vehicle in my life. While test driving the car the tire pressure light came on and I noticed the breaks could use a little love. So when I brought it back the next day Kaylee spoke with the general manager Derek Brown and he decided to replace all 4 tire pressure sensors and break pads just to be sure I wouldn t have any issue with the vehicle anytime soon after purchase. The dealer does have a policy that they won t hold a car more that 24 hours, and because I wouldn t be back for 5 days, I had to purchase the vehicle, but everything looked great after I picked it up. Derek even did a walk around and put painters tape on all the areas of the vehicle that he wanted the detailers to touch up. Rob Miller the finance manager made financing quick and easy and sent me home with all the forms my wife needed to sign and digital forms that could be signed from a computer so she wouldn t have to come back into the dealer. I love this car and with buying it used ..I was really concerned .. but the Keene dealer made sure I was satisfied and confident in my purchase and I can t thank them enough. I highly recommend them any time you are buying a car. I know I ll be back.
Rick Lobo
4 months ago
Great people great service, Communications were stellar. They really went out of their way to be the anomaly in this industry. Special thanks to Dennis and his crew. Very happy with the work and HIGHLY recommend.
Stacy Robinson
6 months ago
We went to several dealerships looking for what my daughter wanted. It turns out they were all trying to sell us what Keene had. I'm glad we took the drive. Everyone we encountered at Keene was polite and said hello. One of the best experiences we have had at any dealership. Highly recommend these guys for your new or used vehicle purchase.
Tom Ford
6 months ago
I purchased a new 2021 Pacifica Hybrid Plug-In 34K miles ago. I have had it in for service as scheduled and a few times for random issues. Easy drop off, loaner if you call ahead, no problems. When the vehicle was in a major accident, the Keene Body shop did an exceptional job restoring it to like-new condition. This place takes care of their customers.
Kelly Bursey
6 months ago
Recently bought our first truck from this dealer.From start to finish, the entire staff was amazing. Truly one of the best experiences we have ever had when purchasing a new vehicle.Highly HIGHLY recommend working with Mrs. Christine. She was absolutely amazing, knowledgeable, and a pleasure to work with.
Sandra Lewis
10 months ago
I came back to the dealership just browsing for Ram3500 dually n we where treated Exellent not only by the Sales person Adam but by everyone. We ended up driving home a brand new truck with the price we can Afford.
A Healy
4 months ago
Purchase a use 2019 ram promaster city van at nightThe left rear tail light was out left the vehicle to be repaired the next day pickup vehicle got half way home light still out .also at that time I noticed the glove box latch handle was missing call my sales man which was a good guy said bring it back they would take care of everything. Great.go back a day later to pickup vehicle rear tail light is fixed no charge ask about glove box they told me I needed to speake to Manger and it woul be $ 354.00 ,to repair glove box Note it was broken when I bought it they said they don't warrant interior ok told them a few choice words call bbb reported it. And I will NEVER EVER STEP FOOT IN THAT BUSINESS AGAIN PISS POOR MANGER