International Subaru Orland Park

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amer Khan
5 months ago
We recently purchased a new Outback from International Subaru. The experience has been simply exceptional. We had already done all the research and knew exactly what model we wanted. We actually replaced our older Outback anyway. From the initial contact to the in-person meeting with a rep to the order process; finally the timely delivery - everything was simply painless.I am in Consumer Sales myself and I want to recognize someone who facilitated this seamless experience. Our sales rep Adam Lorenc deserves tremendous praise. At our initial meeting, he made sure to show me a similar vehicle (same model and trim) to the one I had requested. After test drive etc, he did something that I have not experienced before. Typically many dealerships like to sell the cars they have on hand. They try to convince you to get the one they have even if it s not the color you want or have the features you wanted. So the black one I test drove didn t have all the features BUT Adam did not try to sell me that one at all. He immediately went about finding the EXACT MODEL AND COLOR that I wanted. He located it, gave me very accurate lead time information and worked out a deal that made sense. No games. No gimmicks. No $1000 extra Dealer Installed Nitrogen filled tires and paint protection films on the hood.MOST IMPORTANTLY: Adam kept me informed weekly via direct text messaging. This was so reassuring. And the car showed up exactly as anticipated. And it had exactly what I had requested.Financing and paperwork was made painless.One of my best car purchasing experiences from International Subaru. They have GOOD PEOPLE. My sincerest thanks to Adam, his Sales Manager, Finance Manager and everyone involved in making this experience painless.

  Eric Toczyl
a month ago
Cant recommend this place enough. I worked with Steven, He was Super professional and very nice. He took the time to educate me on various models. I was deciding between a used Subaru at another lot and getting a brand new 2024 legacy. It was a tough decision and ultimately I ended up getting the used vehicle from another lot, yet I thought it important to let everyone know how pleasurable my experience at International Subaru was. They were patient, not pushy, and encouraged me to think about it and make the best decision for me, regardless if it was their vehicle I bought, I really appreciate them and will be happy to return when I am ready to purchase my Next Subaru. Again, Steven the sales person, And Carlos the General Manager, were both Fantastic.

  Amanda Shelfo
a month ago
Adam and Carols were truly amazing. They were able to not only to locate my dream car, but we were also able to make an amazing deal - all while making me feel valued, and appreciated. Best customer service! They made my car buying experience easy and will definitely work with them in the future.

  Alicia Seguin
2 weeks ago
I recently purchased a 2024 Subaru Forester from International Subaru of Orland Park. From the first meeting and test drive all the way up to getting the keys, I had a great experience with Jeremy. He was not a pushy salesmen and did not try to force extras I didn t need. I wanted a specific color Forester that wouldn t be arriving at the dealership for another week, so he actually searched other dealerships and then drove to get the car I wanted in a SNOWSTORM just so I could get it sooner. If that s not dedication I don t know what is! I plan to continue using this dealership for all future maintenance on my car and will purchase from them in the future when my husband s car kicks the bucket. Thank you!

  Geoffrey J
a week ago
Came in with no idea of what to expect when purchasing a new car. I worked with Bill and he answered all my questions and made the process shockingly easy. I will be coming back to IA Orland Park from now on forsure! Thanks for the great experience!

  Carlos Robles
a month ago
Adam L. was an awesome Subaru rep. He was extremely professional, patient & knowledgeable. Very helpful in explaining every detail of our Subaru purchase. In addition, the Sales Manager C. Uribe was also professional, courteous & very helpful. I was EXTREMELY happy with my purchase from Subaru

  Leslie Castaneda
a month ago
All I can say is Jeff Nonog is BEST! Super kind, patient and very informative. He definitely knows his stuff. So happy with my new car! A big thank you again to him getting me an amazing deal and for helping me find the perfect car!

  Emily Morris
2 months ago
Our experience at the dealership was excellent from start to finish. Adam Lorenc was very knowledgeable about all things Subaru. He was able to answer all of our questions with ease and great detail. He was very welcoming and made the entire process stress free. He is truly an asset to the Subaru team. I would highly recommend Adam and Subaru Orland Park to anyone in search of a car.

  Gypsy the Hood Hippie
2 years ago
This was my first experience at this Subaru dealership as I was preparing to leave the state & I went super early as I m an early bird & I wanted to avoid the long line for the service department. I was the first one there! They opened the door at 6:59 AM & I was greeted with a wave which made me smile. I came for my routine oil change & for my tires to be filled with nitrogen (they don t offer nitrogen here though) They allowed me to take my time getting out of my car to go to the customer s lounge lol which I appreciated & didn t feel rushed. Considering it being snow outside, their customer s lounge was exceptionally clean & their beverage fridge was fully stocked. Their bathroom was even super clean! after receiving my car back, Uni (my cars name) drove better than ever & they even washed her for me! I will certainly return here if I am back in the IL area & need service. Highly recommend! 10/10 for the customer service & experience overall. Sam Schwager needs a raise!!

  Graham Brown
6 days ago
The process of buying the car was quick. We were in and out in less than an hour and there was no pressure sales games to purchase add ons or an extended warranty. I will be back to buy another Subaru.

  Michael Renehan
4 weeks ago
Could not be more unhappy dealing with the service department. They like to play the waiting game on anything that s covered under warranty and as soon as it s out of warranty, all of a sudden it needs to be taken care of at your expense. This place is really bad even for a car dealership. I would avoid. Should ve listened to my friends who told me The same thing but I had to learn the hard way. At least now that the warranty is up I don t have to be back for more of 2 1/2 hour oil changes. Yuck. Last time when I was waiting for my car, which was not ready even though the Robo text told me it was, I talked to one of the sales persons. I asked him about not having any knobs for the heater and he compared me to a simpleton who was afraid to switch from a rotary phone to a touch tone phone.

  Christina Duran
a month ago
Great place to get a vehicle. Eddy Orellana did an outstanding job helping my husband and I get a Subaru. Eddy is patient and very knowledgeable of Subaru products and the automotive industry overall. We never felt any pressure. Eddy Orellanas, Carlos Uribe and Tony Griffith are a great team. Thank you for making this such a pleasant experience. I will highly recommend Orland Park Subaru to family and friends.

  Margaret Dunne
2 days ago
The folks here are awesome! Great service, friendly staff, and no problem getting a loan I d needed for repairs. On my 4th Subaru from International Motors!

  Jarrett Lecas
4 months ago
My daughter bought a vehicle from this dealership and we showed up and they treated her like a queen on the day she picked it up. There was a few problems with the order but have no fear Carlos was there.He swooped in and took care of the few things that were wrong with the order and boom she had an even better deal then when we started. Jeremy was a good sales rep and also kept my daughter in the loop on every aspect of the purchase. He also spent alot of time explaining to her all the features on the vehicle and made sure the car was immaculate when she came to pick it up. Again I cant say enough good things about this dealership.

  Marcella Nunez
7 months ago
I bought a brand new car from this dealership in 2021. A year later, while my car was still under its warranty, I began to have a problem with my transmission. By this time, I had moved to Colorado. I made a trip back to Illinois specifically to take my car to the dealership to get it checked out. I have had problems with a transmission before, and I KNOW a transmission problem when I have one. They completely denied that anything was wrong with the car. So, I took it back, scared every day when driving this car that it was going to get me in an accident or worse, killed. Fast forward to 2023, a year after I had gotten it checked out, NO LONGER under warranty, and my car completely STALLED. Every single light on the dashboard went on. Thank Gd I was at a red light and not on the expressway. I got my car towed to the closest dealership, Muller Subaru of Highland Park. When I told them this story, they were appalled that Subaru of Orland Park did nothing. Turns out, I had a faulty transmission.Muller Subaru replaced my transmission at no cost to me. Do yourself a favor and take your car to any other dealership because when something goes wrong, Orland Park will not believe you.

  Matt Dea
4 months ago
Top notch crew! Very caring and actually want to help you through a warranty and get you back on the road, took care of everything too! New transmission, comp rental, comp iPass, and most of all free snacks!! Will choose International for all future service and work, highly recommend the speed and expertise. Sam and his team will treat you like family with open arms willing to answer any question you could ever have! Thank you again!!!

  Howard N
3 months ago
I recently purchased a new 2024 Subaru Forester from International Subaru. My salesperson was Jeremy Gillmore and he was very helpful and pleasant to work with and I'm happy to recommend him to anyone. Jeremy had the answers to my many questions about the car's features, many of which were new tech features not found on my old car. This was my second Forester purchased at Internationa Subaru and I recommend them. The car I traded in was a 2017 Forester from this dealer and I had them perform all the service on that car and was always satisfied.

  Donald Meder
3 months ago
On December 16, 2023, my wife and I purchased our second Subaru from International Subaru. Our first buying experience there 8 years ago was an abnormally pleasant and amenable transaction. Our 2015 Imprezza was one of the best cars I've ever driven, so when we decided to update, we headed for IA.Our sales person, Molly Williams was totally delightful and well informed. I peppered her with questions about the 2024 Imprezza and without hesitation, she answered every question. Very impressive!When I questioned the trade-in value on the 2015, Molly brought in manager Carlos. What a delightful fellow! Extremely pleasant and worked with me on the trade-in value to the point I shook his hand and we had a deal. He had to handle another matter, so he sent Tony in to complete the paperwork. Yet ANOTHER delightful person to deal with! (Over the years, when negotiating car deals, I was once actually sternly admonished by one dealer manager that they were there to make money, and condescendingly laughed at by another dealer's manager. Way to score a deal, huh).Finally Fade came in to offer the extended warranty (something I've only purchased once before) and he just presented the facts, absolutely no pressure tactics. He was also a great guy to deal with and I ended up purchasing the warranty.Moral of the story? Nice guys don't have to finish last. (Note: none of them were playing the phony nice guy/gal, they were genuinely nice and it came through). It was an 'A+' buying experience. I would recommend them to anyone.

  Vaida Lago
4 months ago
Great experience!!! Kudos to Adam Lorenc for going above and beyond. I was able to to get all the answers to all my questions. Although we already knew that Subaru will be our other car but Adam made our buying experience even better. You were able to see that he genuinely cared about Subaru company and its products.

  Mitchell Sadus
a month ago
Eddy O. Made buying one of CR's highest rated SUVs on the road much less painful in terms of price. Was very thorough and informative about the vehicle. Highly recommend investigating if in the market for this brand of vehicle.

  Laura Silkowski
5 months ago
We purchased a 2023 Forester yesterday and the sales and finance staff were great. Our Salesperson, Eddie O., was friendly, patient, and worked with us to find the vehicle that we wanted. Fade, the Finance Manager, was helpful and explained the payment options in detail. We got the vehicle and payment that we wanted.

  Sheena Marie Rollon
3 months ago
Couldn't thank Jeff Nonog enough in helping us get our 2024 Subaru Crosstrek Limited in Alpine Green color. It is such a very lovely car and Jeff helped us build it online prior to ordering. We waited for a month to get it shipped and the Crosstrek came in just right in time before the holidays. Thank you so much Jeff for helping us get our dream car and for being patient with us. Such an awesome experience working with the people in Subaru Orland Park!

  Nick Borowicz
4 months ago
Brought my car, which was fully inspected 8 months earlier by this dealership (+compression/leakdown test on my dollar), and was told the oil pan and both front axle boots were leaking and needed replacement. They quoted ~$2600 for both repairs.Took it to my auto mechanic friend's shop for a second opinion. Nothing was leaking.Beware.

  Edgar M
2 months ago
2021 crosstrek is no longer able to blow any heat when the car is at a stop. They told me it was auto climate settings but it is not the case. I have to accelerate while the car is in neutral in order to have heat. This is not normal for a car to do, the vehicle is still under warranty and I was told there is nothing wrong... so buyer warning! subarus are normally not supposed to not have heat.After trying to call back several times, I have not been able to get anyone to answer. I was able to fix the issue myself after watching a few YouTube videos.New update, went in for a popping noise and had to pay 185 dollars for them to tell me that there was no issue. I recorded the noise after leaving the dealership and after showing the service staff, was told to come back so they could fully inspect the vehicle... if im paying $185, shouldnt you already be fully inspecting the vehicle? so much for purchasing an extended warranty.

  Maris Libera
4 months ago
I worked with Jeff Nonog to buy a new forester. He was extremely helpful and made sure I got a car with everything I wanted. This was my first time buying a car and Jeff was very patient with me. Fadi , the finance manager, was very knowledgeable and took his time to explain all the paperwork and terms I wasn t familiar with. Both Jeff and Fadi made the experience as easy as possible.

  Thomas Florek
5 months ago
In 2017 we bought a Legacy from International, never had any issues with it and we took it there for normal service work (we are low mileage drivers, about 6,000 a year). We then moved to Indiana and switched to a closer dealer, saw an big difference in the service department as they were always trying to "upsell" other service work. Switched to a independent shop for minor service due to that sale tactic. In 2021 we were looking for a Forrester, went to the Indiana dealer but due to vehicle shortages no deals were made. Now, it is 2023 and we go looking again. The Indiana dealer would not negotiate fairly plus their "upsell"of dealer installed items raised the price about 3,000 over sticker price. Looked on line at International. They had what we wanted and had it listed below sticker price. Went there the next day, walked in and we told Molly Williams what Forrester we were interested in. It was in the showroom, it was what we wanted and within about an hour the deal was made. Molly was easy to work with and it probably helped that the sales manager, Ryan, was the salesman we had bought the Legacy from.

  Theresa Marketti
5 months ago
My husband and I found a great deal on a used Subaru Forester at International Subaru and had the pleasure of dealing with Adam Lorenc. He and Fade from the finance department made this car transaction actually pleasurable. Adam and Fade were patient and answered all our questions, found financing for us, and got us a fair trade in value. Adam then went above and beyond when I noticed some damage to the roof after we purchased the car. He arranged for us to bring back the vehicle for repair and arranged a loaner vehicle for the 3 days I was without a vehicle. Adam then personally delivered our car and retrieved the loaner after repairs were made. This s a top notch auto dealership which is truly transparent and honest.

  Uletta Jackson Butler
3 months ago
I had an excellent experience purchasing a new 2024 Subaru Crosstrek on December 21, 2023, from salesman, Jeffrey Nonog at Int'l Subaru Orland Park. The professionalism, thorough details regarding pricing, knowledge about the car style, and functionality shared by Jeff really helped me to make an "Informed Decision" to buy the car. There was NO PRESSURE". Also, this is the 2nd Subaru car that I've purchased from Jeff at Int'l Subaru Orland Park, he's simply the best. I was totally satisfied with the services I received and will without hesitation gladly refer friends and family members to Jeff at Int'l Subaru Orland Park. Thanks so much, I truly LOVE my new car!

  Kathleen Alaimo
7 months ago
We purchased our 2017 Subaru Outback from International Autos. It was a pleasant experience back then. We bring our Subaru to the dealer s service department for routine maintenance and the occasional repair (new tires, warranty repairs, brake pads). Easy to make online appointments. The service department staff are excellent: professional, knowledgeable, courteous. They explain everything, keep you informed, give accurate price and time estimates. They don t try to sell services you don t need, but do provide a detailed inspection report. The waiting area is clean and stocked with water, coffee, and snacks. Shuttle service is available for certain services. And I love that I get my car back having been cleaned inside and out! Definitely recommend!

  Mitch Jedlecki
5 months ago
I always take my subaru to International Subaru. I know I will always recieve great service. Took it Nov. 6th. Sam the service manager is awesome, my service advisor was polite and knowledgeable. The Big boss even stopped by to see how I was doing. Thanks for great service.