Don's Auto Care Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carol Balma
a week ago
My husband and I have been bringing our cars to Don's Auto since we moved to Connecticut 18 years ago. We have found the service technicians to be very knowledgeable, professional and pleasant. They have always been spot on diagnosing problems and making the necessary repairs. We highly recommend Don's Auto for your next car service.

  Maggie D
a month ago
Dons Auto is the place to bring your car for repairs. The gentleman that helped me with my car got it diagnosed and fixed the same day which I was so grateful for. They answered all my questions and were patient with me as I asked clarification questions too. I would truly recommend Dons to all my family and friends as well, not just due to their speedy service but they have always been fair in their pricing and don t try to scam you like other places might.

  Marc Rogers
2 days ago
I m from Mass and was in the area car shopping for my son when I ran something over and my tire pressure was dropping, having a bad back I wasn t able to change my own tire and brought it to Don s. They put my spare on for me right away and got me on my way back! Best customer service I have ever had anywhere, much appreciated! Thank you again!!!

  Travis Jellison
4 months ago
Brought to a shop prior to them that couldn t figure out the problem in my front end in my ram 2500 and gave me an alignment that wasn t right. Had to take it several times on road test when I saw that I knew something wasn t right 2 days later I bring it to Dons Auto Care tell them what s going on took notes and figured it all out, had truck back same day! Truck is now exactly how I wanted it. Thanks guys great work

  Dave Homick
a week ago
Excellent old fashion service we're you feel welcome and they are genuinely interested in the customer, no need to go anywhere else you know that your vehicle will be fixed right

  Uche Ejesi
7 months ago
I would give these guys 6 stars if I could. These guys work miracles with their craft. Friendly, knowledgeable, trustworthy. I had trouble even finding a shop who would do the extensive repairs that my van needed without getting the runaround. Don t hesitate with these guys - fair pricing and they tackled the job. Kept me very informed along the way about everything. They care and treat your car as if it is one of their own, and will never put you back on the road in an unsafe vehicle. Return customer for sure.

  Becca Quinby
7 months ago
Finding a business with as much integrity as Don's is hard to come by these days! Don's top priority is customer service which is why even when my car was under warranty through the dealer, I would pay Don's to do the work. I know it would be done right and with clear communication. Recently we had an old car that needed lots of work. The communication from Don's along the way made decision making easier. Don went above and beyond to make sure the car was drive-ready. I highly recommend Don's to anyone looking for a great auto shop.Services: Transmission, Electrical repair, Air & cabin filter replacement, Tires, Steering & suspension replacement, Auto engine diagnostic, Auto brake repair, Wheel alignment, Brakes, Auto interior vacuuming, Battery, Oil change

  Lucille Comes
7 months ago
I have two cars regularly serviced at Don s. Most recently, I needed a new headlight for my aging VW Eos and had Don s replace both. I waited in the customer lounge area and the service was performed quickly and well. As usual, I was kept informed of the progress. The price was reasonable, too.

  Kim Wishart
6 months ago
We live in Florida but take a 6 month road trip during Hurricane season. We have a 2021 Mercedes Benz Sprinter van. After a 16 hour ferry trip from Newfoundland to Nova Scotia we discovered that we no longer had any heat on the dashboard. I tried to get it looked at in Nova Scotia, Maine, New Hampshire and Connecticut. Most Mercedes service centers were booking 3-4 months out. I was in Connecticut visiting friends and family when my friend suggested I call Don s Auto Care Center. I called him at noon on Friday and was stunned when he said bring it in . He called me by 4pm with a diagnosis and an estimate. I wasn t sure what the vehicle warranty was but Don encouraged me to find out before he did any repairs. 20 minutes later, after I found out that the warranty had expired I called him to ask when he might be able to do the repair He said he could do the repair on Monday. I had it in at 8am. At 3pm he called me and said it was ready. The amount was exactly what he quoted me. My vehicle had been vacuumed and my repair had been completed. I would fully recommend Don s Auto to anyone. What a pleasant surprise to this weary traveler to have such service!

  Andrew Kochanek
7 months ago
We've developed a strong sense of trust in Don's auto care, having been loyal customers for an extended period. In a recent instance, we brought in our truck for substantial repairs. Because of the unwavering confidence we have in Don's, we didn't have a single moment of doubt when they furnished us with the estimated cost for the repairs. They're consistent honesty and reliability genuinely deserve praise.Services: Steering & suspension repair, General repairs & maintenance, Wheel alignment

  A G
8 months ago
The next time your vehicle needs maintenance, shop local!I scheduled my vehicle for routine maintenance at Don s Auto Care Center, on arrival Andy the Service Associate was friendly and knowledgeable.If you re still bringing your vehicle in to a dealership, ask yourself why?I can get the same Honda quality parts without the up-sale from their Sales Associates.Their sales associates are paid commission. The more they sell you the more they make for themselves the more they make for the dealership.Shop local, shop Don s Auto Care Center.

  Mel S
8 months ago
This place . Is my go to place it s taken me a long time to find a good mechanic and dons IS IT! I ve never had a more in depth conversation with a mechanic about my car! He even sent me a photo of the bad part! He also brought my car to emissions for me as well! On top of that he prints out a heads up list so to say, of all the things needed to be done in the future. This business went above and beyond. My sister and I both take our Honda crv s to dons! If you live in East Windsor and are looking for a place you can trust.. this is the place, AVOID small town auto in East Windsor at all costs. Spare yourself and go to Dons, he is a very sweet man.

  raul nieves
a month ago
Great work,trust worthy.I don t go anywhere else for my car s needs !!

  Cruz Cotiy
3 weeks ago
$450 for changing ONE spark plug and coil. Kidding me !! Straight ripped off people!!

  Roger Fouquette
7 months ago
After some initial miscommunication by both parties, Dave promised to work to resolve the mix-up.� He cleared up details about issues with my car to the owner, Don.� Dave even found a problem, while dropping me off, that I thought was just Connecticut roads.� I couldn t have been more pleased with the results when I got my car back.� I would definitely use them every time I need work done.

  Len Venditti
9 months ago
I have been going to Don's auto care since he opened his shop. Don and his staff are honest never trying to offer you more than what you need. Over the years I have had cars break down and had them towed in. Don would always try and get your car in and back on the road as soon as possible. You owe it to yourself to give Don's auto care a try, you will never go anywhere else

  Jim Holston
a year ago
I purchased a set of tires from Don s recently for my Jeep Cherokee. They found the tires I wanted and they were competitively priced. The thing that sold me on going to Don s for tires was their top notch front end alignment service, very important to get this done properly with new tires. Very professional, courteous staff too.Service: TiresService: Tires

  JB
a year ago
I went to Don's for his opinion after the dealer told me my front end alignment was within spec and needed no adjustment despite visible tire cupping but only on the outer edge of the LF tire after just 5K miles.Don looked at the tires and explained how the alignment could be the cause of wear like this and he will check it out. He did the alignment (found it was slightly out of spec) and I also decided to have them do the front pads & rotors on my 2017 Tundra at the same time. I was impressed with how nice everybody is there and also the transparency with which they explained everything to me. I will definitely recommend them.Service: Brakes

  Shane Paradis
a year ago
I ve had quite a bit of work done here. Most recently I had a flat tire, and when they inspected it, they reminded me of my road coverage that I had from purchasing the tires from them earlier this year (which I had forgotten about!) they had a brand new tire on my car, mounted and balanced and no charge to me in the same day. Again, I keep saying this, but they are the most honest shop I ve ever seen, and I should know. I worked as an ASE Certified automotive technician for 4 different shopsServices: Transmission, Electrical repair, Air & cabin filter replacement, Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Tire rotations, Engine repair, Vehicle Inspection, Brakes, Auto tire replacement, Air conditioning, Auto maintenance, Battery, Oil change

  Cloe Davis
a year ago
I came to Don's with a car I was thinking of purchasing, to get a second opinion, they were able to provide me with an in-depth inspection that caught multiple things the previous dealer had missed!There customer service was great and their garage harbors a familiar and friendly ambiance.Service: Vehicle Inspection

  Alan Martin
3 months ago
Don's team has always treated me great and I can't recommend their shop enough!

  Nanny Byrka
2 years ago
Truthfully? I don't ever remember receiving a more thorough check up for my car. From tip to tail, every single part of my 8 y-o Nissan was gone over. There were things that needed immediate attention. I also learned that I need work down the line. I left feeling super confident that my car was in the best hands! Thank you, Don and staff, for a great experience!Services: Tires, General repairs & maintenance

  Andr�a Piazza
7 years ago
I just moved to the area and was concerned about my car because I have been driving so much. I called Don's because I heard a strange noise, and they made an appointment within 24 hours of the call. When I got there, I was very impressed by the professionalism of the staff. They were thorough in their work, and the people in the waiting room didn't have enough kind things to say about Don's! I was so impressed with their honesty because they could have charged me significantly as I know very little about vehicles. I will no longer take my car to any other mechanic because Don's is so straightforward and honest with their costs. If you are in the East Windsor area, Don's is the only mechanic you should consider!

  Max G
2 years ago
I brought my Camaro to them because of a shaking happening during any kind of braking above 30 mph and where I wasn't confident in other shop recommendations (I've already replaced all rotors and pads previously), they found out the actual issue that a few shops before had missed and got it squared away as soon as they possibly could. The entire staff was very welcoming and the owner was just as welcoming as well.I will definitely be taking all of my cars here in the future, be it general maintenance, in depth diag, all out repairs or track prep.Couldn't be happier with the experience I had!They also used a text/web based app that shows everything they went over with my car (was a full diag/inspection) where I could see pictures and notes of everything they found with my car and it surprised me a ton. It definitely opens up a barrier of communication for those who don't wait for the car or drop it off for extended time. The fact that I saw what was wrong with my car, as well as other potential things to keep an eye out for the future while I was sitting on my couch at home is not something to toss aside.10/10, do recommend

  Doug Haines
2 years ago
These guys are fantastic! Not only do you get friendly and honest service, but they do a great job as well. I honestly feel like they care about me and my vehicles. Highly recommend, a great place with honest feedback about the state of your vehicle.Services: Auto engine tuning, Oil changeServices: Auto engine tuning, Oil change

  Andrew Tallarita
6 years ago
Wow - I can not believe these less than 5* reviews! My family has been using Don from when he was working by himself out of a rented garage. Never in that entire time frame have we ever had an issue with his service, no matter the type of car, age of car, or condition of car. His mechanics have always been truthful, respectful and very clean.Recently I've made the mistake of using another garage for a few repairs on my car - and I'm paying for it in more ways than one. This other garage completely missed that they did not assemble my suspension correctly and wanted to have me replace a motor mount ($500 job). It seemed that every time i went there, they had another $500 job that needed to be done.Not at Don's. His crew noticed their mistake, and were also able to diagnose that another part this other shoddy garage replaced was bad/done wrong.Never will I bring any car anywhere else but here to Don's. I'll get the correct job done without any mistakes or BS.

  Julia Landry
2 years ago
I had a misfire in my Jeep I just could not figure out don took it in and worked on it fixed the PCM I got it back and it started having a problem again I called don who took it right back and worked on it right away to figure out the problem and fix it, he called me just about everyday to update me on what he did what worked what didn t. I would highly recommend this shop to anyone looking to get their fixed. Often times being a woman I feel nervous bringing my car to any shop that they will attempt to up-charge me and not take me seriously I didn t feel that way here at all.Services: Transmission, Electrical repair, Exhaust, Tires, General repairs & maintenance, Auto engine diagnostic

  Stephen Lurie
3 years ago
Excellent Transmission RepairDon's Auto Care Center investigated and determined that my automatic transmission (Chrysler product 62TE) could be made fully operational based on thoroughly reviewing the fault codes and doing a visual inspection. The previous facility, where my car was first towed to, had the same opportunity to investigate but simply stated that I needed to have the transmission fully rebuilt, or have it replaced at considerable cost. I am now driving my car after Don's completed the service work and all is well!Service: Transmission

  Jennifer Banderas
10 years ago
I would absolutely 100% recommend Don's Auto Care Center for anyone in the Enfield/Windsor area. I had an emergency with my vehicle today. Several co-workers recommended Don's and I am more than happy that I took their recommendation. From my first phone call to my car pick up this afternoon, I was treated with kindness, respect and honesty-three valuable traits that most mechanics/auto repair shops in my home area of mid state Connecticut sorely lack. The work was top notch as my vehicle with nearly 98k miles on it runs brand new. The prices are reasonable-and this is someone who is used to paying a third more for vehicle repairs.The facility is easy to find and sparkling clean. Overall, this is an excellent place to trust your car services too. I will bring my car here for all of my routine maintenance needs as they are less than a mile from my office.Thank you to the staff of Don's Auto Care Center as they made a very nerve wracking experience very easy to deal with.

  Tylerr Johnson
4 months ago
I want to thank the whole team the service and customer service was unbeatable I will definitely return again thank you thank you thank you I greatly appreciate it