Westport Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patrick M
9 months ago
Car broke down on Merritt Parkway and Westport Service Center was sent to tow my car. All went well till we got to my house with car, Geico said I have a 20 mile tow rate anything after 20 miles I pay. The tow truck driver Ken insisted that I only have a 7 mile tow rate & refused to release the car, so I payed the $36.00 charge. When unloading my car Ken did damage to my car, when I pointed it out Ken started screaming, denying he did and saying my car was a piece of garbage to begin with. I called back Geico and they called Westport Service Center and the manager Sam & Ken called me back to say they were WRONG for charging me and the money would be returned.Things are bad enough that my car broke down but to have a company hold your car hostage on a lie and to DAMAGE my car is unacceptable.!!!!!!!! KEN the tow truck driver is LOOSER, LOOSER , LOOSER !

  Ed Wang
4 months ago
0 star if possible.Stay away from this company, insurance sent them and already mentioned front axle and arm broken so need wheel lift dolly but they they still drove flatbed truck here and driver claims his 30 years knowledge and experience. Tried to explain to driver but he is rude and almost rip off my car until I stop him. It is axle broken car dude, you can force it but I will just get a junk and he replied: he doesn't care what will happen and all damage is owner's problem.If you have slightly mechanical or engineering knowledge then you will know how bad will that happen to use standard towing truck on axle and arm broken car.So DONOT trust this company, his "30 years knowledge" is junk to me and very rude and impolite.

  Joshua Mayo
6 years ago
Timely and professional. Towed me to my guy and let me ride along. Service through Geico roadside service so I do not now the cast but was pleased with the service.

  James N
a year ago
The gentlemen that runs this shop couldn't be nicer or more helpful. We were visiting family in town from Florida for Thanksgiving when our Mercedes broke down on the side of the road from a cooling issue. This happened late Wednesday afternoon the day before Thanksgiving. I spoke to him before we had it towed to his shop and explained to him that we needed to get the car back by the weekend if possible to go back to Florida. He said he would look at it when they reopened on Friday morning. This was spectacular as the Mercedes dealer was quoting a week and half to get it looked at let alone fixed. So Friday arrives and the car is fixed and running smoothly like it was before the breakdown. I highly recommend this shop as he didn't have to go out of his way to help us but he did and the job was done quickly and correctly, a great local mechanic.Services: General repairs & maintenance, Auto engine diagnostic, Engine repair, Auto maintenance

  Caitlynn
a year ago
I called them because my alternator died as I was driving. I called them at 647 am for a tow. They were late. Never called to update. I called them to get an update, they told me he was en route to me and should be there any minute. 15 minutes later nothing. I called them to let them know my exact exits bc the address that came up in the app wasn t accurate. They said ok. Another 20 minutes later. I call them and they say they can t come because the address isn t accurate. Next time just tell the customer your incapable of service.

  Sophia Annelise Lentz
5 years ago
I am going to do everything to get these people off the road. I switched lanes this morning (plenty of room behind) but the angry tow truck man got upset that I got in his lane, sped up and started tailing me like a crazy person.. with my 3 year old in the car!! Talk about an angry mama bear.. me! He continued to speed around me and make a scene so I slowed down to take his license info and phone number and followed him to this location to report him. He was very scary. I want these people out of business. It looks like everyone else feels the same way and this is not new news! Don't go here 1)for the BAD reviews (many reviews say they got scammed) and 2)for the reckless driving. So scary and still traumatized. I will be going to the station to file a complaint today and calling corporate. The review on Yelp and other sites should say enough... take your car elsewhere. American Auto Body in Norwalk is more honest and does an amazing job.

  John Blossom
12 years ago
While I have relied on this garage for our car's service for many years and they have done a good job of standing by their work, the work itself has gotten worse over the years and the prices even more so. Be prepared for 100 percent markup on both parts and labor. A relatively straightforward brake job on my son's Saturn - not known for expensive parts or complexity to start with - came in at about $2,000, and the brakes are now leaking after major parts replacement. Westport is overpriced in general for auto service, but what was once honest and reliable service now seems to be in it just for the money. Disappointed.

  Sir Sochi
7 years ago
Very good scammer.Got an artistic skills in repair apprisal.Also manipulate in the GAS price.

  Brittney Manning
a year ago
Not one star deserved. Very rude and unprofessional. I wouldn't recommend anyone use their service.

  Luis Rodriguez
2 years ago
They were very knowledgeable and fixed my vehicle quickly

  Jimi Meyer
2 years ago
Love that you don't need appointment for emissions

  Charles
4 years ago
Great tow service, extremely helpful.

  Ty Lynn
5 years ago
Charges $1.25 tax on products labeled .99

  Brick House
2 years ago
$4.47 / Gal Regular. Gougers!

  Phillip Ozon
4 years ago
Great price for gas

  Victor C
a year ago
Helpful

  Aneta Skrzela
2 years ago
So Rude and unprofessional

  Kevim Palma
5 years ago
Nice people