Main Street Automotive
4.1 (129)
1907 E Main St, Russellville, AR 72801
(479) 968-2000
mainstreet-automotive.com
Claimed
From the business
- Identifies as veteran-owned
Accessibility
- Wheelchair accessible entrance
Introduction
Main Street Automotive is a veteran-owned auto repair shop located in Russellville, AR. They offer services such as oil changes, tire services, steering & suspension repair, wheel alignment, A/C installation & repair, exhaust repair, and general maintenance. The shop provides amenities like restrooms, and their accessibility features include a wheelchair-accessible entrance and parking lot. They accept debit cards and NFC mobile payments and recommend making appointments for their services.
Services offered: Oil changes, tire services, steering & suspension repair, wheel alignment, A/C installation & repair, exhaust repair, general maintenance.
Main Street Automotive Reviews Summary
Pros
- Excellent customer service with polite and friendly staff
- Competitive pricing and better value compared to competitors
- Efficient and timely repairs with fast turnaround
Cons
- Inconsistent quality of work, leading to repeat visits for the same issue
- Some instances of misdiagnosis and unnecessary services performed
Suggestion
Improve consistency in diagnosing and resolving vehicle issues to ensure customer satisfaction and trust.
Positive Words
Friendly, trustworthy, fast, great, top-notch, efficient
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
David Davidson
6 months ago
Keith and his crew did a phenomenal job on my 95 truck project. They went above and beyond to figured out how to get my truck onto the alignment rack and were able to get the alignment done. Hats off to you and your crew. Thank youServices: Tires, Steering & suspension repair, Wheel alignment, Auto tire replacementServices: Tires, Steering & suspension repair, Wheel alignment, Auto tire replacement
Emma McGuire
5 months ago
I was referred to Main Street Automotive by another business when they weren't sure what was going on with my vehicle. The guys at Main Street were super polite and friendly (even though I was there at 8 in the morning on a cold day!) They assured me they could handle whatever the car threw at them. Thankfully it wasn't as severe as the previous place thought it could be and they got me in and taken care of right away. Pricing was better than competitors and the car drove home great! I will definitely be giving them more of my business in the future.Service: Auto maintenance
Jeff Gunter
2 months ago
My son was visiting family in Russellville. We live out of state. While in Russellville the steering wheel starting vibrating and pulling to rightHe brought the car to Main Street Auto. They didn't drive it to see what it was doing they only balance all 4 tires and rotated them. They charged him $125 for the job. Got back home that day then today it was making the same noise. We took it to a auto shop hto find out its the CV Shaft. The mechanic said it was obvious to feel the vibration when moving the tire. Very disappointed in Main Street Auto for only guessing that it only needed the tires balanced and rotated. It's going to cost me another $220 to get it done right.
Jonathan Argueta
4 weeks ago
Amazing customer service and Would recommend anyone to go here for any type of car repair And did an amazing job fixing my exhaust
Brianna Jackson
8 months ago
I needed my AC unit repaired due to an accident, they got it done in one day and at a very fair price. The friendliest and trustworthy service. So glad I got a second estimate and found this business!Service: A/C installation & repairService: A/C installation & repair
Michaelann Jackson
a year ago
I took my car here for a repair of the manifold gasket and they were great! They ordered the part I needed and it came in the next day. They got my car in the shop the same day and had it fixed before the end of the day. They are super friendly and fast. I recommend this shop to everyone.
Herbert Smith
4 months ago
Outstanding service, friendly & competent staff and the required repairs were performed flawlessly.
Weston Parks
10 months ago
Amazing experience. My alternator and battery went out and they actually helped me roll my car from Oreilys next door over to their shop. They had me out the door in 2 hours and the staff was very friendly!
Terry Jondahl
7 months ago
Ripped off for thousands from 3 successive owners. Neglect to keep proper records so warranties are void. Several batteries, 4 sets of tires. Thousands in failed repairs. What more can I say?Services: Transmission, Exhaust, TiresServices: Transmission, Exhaust, Tires
Cliff A. May
a year ago
I've been using this shop for oil changes and other maintenancefor several years and I've never had bad interactions with the staff or bad service on my car. Great work by the mechanics, professional service from the people at the front counter, and reasonable prices.Services: Tires, Tire rotations, Auto maintenance, Oil changeServices: Tires, Tire rotations, Auto maintenance, Oil change
Blake Beard
a year ago
Had to return every time after doing business because work wasn t done correctly. Last instance I had front end aligned and truck would dart across road, took it back and alignment guy argued with me about it being right. They worked on it and it still isn t right. They seem to be working on that 40 hour check instead of doing quality work. Another time I paid for a laugh was when they put about 40 ounces of weight stacked on top of each other when doing tire balance and then wondered why the weights got knocked of and was grinding on brake caliper. I would look at other local places for auto work.
Mackenzie Bray
3 years ago
Best customer service, quality, and prices I ve seen in this town for your tires in years! Their great reputations holds true; my experience was nothing less than wonderful!Thank you for squeezing me in last minute, and not only that, but they also went out of there way to make sure my car was in great condition and safe to drive before I took an 15 hour trip back to Denver. Can t beat a more genuine family business than that. Thank you for your excellent service and I ll be back anytime I m in town!!!
Lara Norris
a year ago
Highly recommend this business! They worked for weeks to figure out the problem with the A/C in my car, when they found the problem, they put their best mechanic on it and had it back to us the next day - and cheaper than the original quote. Thank you for being diligent in finding the problem and getting it fixed for us in this Arkansas heat!Services: Auto A/C recharge, Auto A/C replacement
Jason Hill
2 years ago
Asked these guys to align my truck check the brakes and go through the front end making sure all parts were tight and to the right torque specs. Brakes are just as bad as when I dropped it off and the steering link bar just fell out leaving the bank. Just glad it wasn t 10 minutes earlier when I was doing 70 mph on the interstate. Will never use or recommend this place to anyone. Lucky to be alive plus also had my kids in the truck with me.Services: Exhaust, Wheel alignment, Brake service & repair
Wesley Davis
2 years ago
This place is an absolute joke. They took over 6 hours to do literally nothing to my car but check the codes. Nobody seemed to care and I've never seen anybody move so slow ever. Basically laughed in my face when I told them how ridiculous this all was. Oh yeah and to go along with all that they broke my radiator cap and didn't tell me, I had to find out when I broke down 10 miles down the road from overheated engine. DO NOT USE THIS SERVICE.Service: General repairs & maintenance
Dee
5 years ago
These people are great. Men behind the counter helped me immediately and were polite and smiling. Found exactly what I needed, gave me a fair price, and performed great work. No surprise on the final charges. I would go out of my way to use them as my car service company.
Randy Standridge
6 years ago
Due to tight schedule and needing to be done on my lunch hour, I called and made appointment at 1pm. Arrived 15 minutes early and was told it would only take about 20 minutes to rotate and balance tires. Walked to Dairy Queen ate lunch, made a few phone calls and when I returned, they had forgotten that I was even there. Hadn't even pulled my vehicle in. Had to wait another 40 minutes. They didn't even seem to care. Jason and Michael...absolutely the worse customer service ever.
Cody Willcutt
4 years ago
My buddy Shaggy (Michael) owns and runs this place. Everything is always top notch! Everyone there knows what they are doing. And all prices are very fair. You should never leave here dissatisfied. They always take care of you and do everything they can to make sure things are right. Things are always done in a timely manner. Stop in and see them for all your vehicle repairs or service. They'll fix you right up!
Johanna Grissom
2 years ago
The people are very nice. But the Day after they changed my brake pads,I was in a terrible car accidentwhen the brakes hung upand sent us off a cliff.We're lucky to be alive. My six year old son is suffering from a broken neck from the accident.
Faith Nichols
a month ago
Fun kid friendly place.
Carol cress
9 months ago
Great people and great service took care of the wife's car
Sarah (Ghosty)
5 years ago
Prices are much higher than competitors, information was lacking, and work done were not up to par. I d suggest double checking employees for a while. And if you go there, have them show you what they re doing. Blind trust will cost you more.
Jenna Corbitt
a year ago
Went in for an alignment. Service was quick. Will be going back there next time I need alignment done.
Sam Souriyavong
11 years ago
I called every shop listed today to see if I could get my Mercedes-Benz serviced and they were the only place that gave me great prices and actually knew what they were talking about when it came to my car! I was pretty impressed and I'll be taking my baby in tomorrow[:
Vinny Walker
5 years ago
Dont be fooled. This once was the only place I would take my vehicles for anything, tires, alignments, put my lift in or any mechanical stuff. What has happened to Newton tire !? The last 2 times I have been in there it's a circus. They lost their alignment guy, he was in my opinion the best, but still got my truck aligned and now my truck wears out the outside of tires perfectly. Brilliant ! When you talk to them about buying tires I feel like I am at A1 tire getting ready to take the shaft and when a tire clearly has a warranty they do not honor it because they say " it's to much trouble". I found the old alignment guy ! He works down the street at Beacon ! Dont be fooled by people in the last year or 2 dropping 5 stars on this buisness, last 2 times I been in they also had very upset costumers in the office and outside.
Timothy Barnett
4 years ago
They ripped my brother off saying they replaced everything on the front suspension of his truck. And charged an arm and a leg for what little bit they did to his truck. Newton tire needs to learn the etiquette of customer service and learn to be truthful when working on a customer's vehicle.
Jamie Morain
a year ago
Stopped for air in tire and found out I had bad tires. Got them ordered and installed same day
Delorian Hiatt
6 years ago
The owner is very friendly and will work with you on alot of things. The amount of stuff this place does is amazing. Radio Installs, custom headlights, turbos, lifts, etc. Great group of mechanics.
Raymond Hatfield
a year ago
These guys are very friendly and professional and gone the extra mile to work on my vehicles. I very highly recommend them!
Jerry Massey
7 years ago
I called around town asking how much a front end alignment would cost. Newton Tire give me a quote of $49.95, as well as many other places around Russellville. I decided to go to Newton because of my past experiences with them(I believe the business has been sold 2 times since John Newton owned it but kept the same name). When I went to pay for the work they charged me a different price of the $49.95. The cost was $54.95 For Labor plus $5.50 shop supplies(what supplies) plus $5.45 For tax. A total price of $65.90.GOT ME ONCE BUT NOT AGAIN.