NAPA Auto Parts - MASSEY AUTO PARTS

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kilroy 5150
3 weeks ago
I have had mixed experiences with this group. Don't get me wrong, they are very nice/respectful fellows but the end results, in some of my repairs left me questioning the experience.In one situation, they came to me (in my vehicle to pick me up) with a rag that seemed actually "locked in" into somewhere (dragging on the road under my vehicle) on my vehicle and the guy (when i mentioned it) just ripped it out rather than taking it off correctly. Later i noticed the air filter box had a broken fastner and there was a bit of the rag left on it.Another experience was with an electrical system. They kept the vehicle 3 weeks and the repair was a very questionable "jumper" (with just some odd wire from one fuse to another), a 10 min fix that i looked up on Youtube and eventually had to replace the wiring with "proper" parts because it had partially melted a fuse insert in the same box. A $12 fix that cost me $100+ with them.I inquired about the work and they said it was from "a guy who doesn't work here anymore" and once things were said (by some girl on the phone) about, "..and if it's our fault.." i had to step away and do the fix myself.I got the vehicle back, was told my fuel pump was probably bad because they put lots of gas in it (and the whole van smelled like gas and took days to clear out completely) and i went to the service station and put $10 in and it showed the gas perfectly so i don't know who gave the owner that information, probably the same 'wandering' mechanic the girl there said they got rid of. I've never had a bad reading with it since.I don't like leaving reviews like this but it's what really happened and i image "if" the owner had been more directly involved he wouldn't have allowed these inconsistancies if he had seen them but what happened is done with and, like i said, after the reaction on one of the calls i just had to step away.I don't feel any personal malice against them i just don't feel i can leave my vehicle in their hands again because of past negative experiences. I don't get personal, i just put down the facts and, like i said, when i made that one phone call on the 2nd experience i had to step away from the kind of response i was getting from the girl on the phone.

  Mike Hughes
a month ago
These guys are top notch!

  hey yo
4 years ago
Surprised by this little store, they have decent prices on store brand items and very good and knowledgeable service. Selection is good as well, I've been shocked a few times that they've had a part already in stock. If you're local it's worth checking here for parts first before driving 30 or more minutes to get to a big name store.

  Chris Thornton
6 months ago
Good parts for a good price from Great people!

  John Oliver
a year ago
Awesome service and organizing is excellent. Plenty of employees that get right to your inquiries and fulfill your order .

  Thad Sand
a year ago
They got me out of a tight with the oil pressure sensor I needed in stock. And were able to look it up with minimal information..A++

  Rayburn Baker
2 years ago
Great place to buy parts. Jimmy Childers keeps them in business always something going wrong good friendly service

  Rebecca Townsel
4 years ago
Great small town business and the same great group of people that I have known my whole life and they will do whatever it takes to get you the parts you need and at the lowest prices.

  Greg Hicks
4 years ago
I know the men that work there and can honestly say they go the extra mile to make sure you receive the right parts for your vehicle. They are very knowledgeable about the parts they sell and if they don't have it they can get it.

  Kerry McIntyre
a year ago
Reasonably price and great customer service. I wish they were close by me!

  Jeremy Logan
2 years ago
Been buying from Massey for years now where you can still buy refurbished car Batteries for around $40 and that helps if you don't have$200 for a new one

  insert original name here
6 years ago
I've known these guys for quite a while and they've never steered me wrong on advice and have always been very reasonable on prices.These guys know what they are doing.

  Stephanie Statham
6 years ago
Convenient for our small town. They (Normally) have everything we have went in for in the past. Always been nice and helped us.

  Chet Carroll
11 months ago
If Massey's doesn't have it they can get it.

  Carol Vines
5 years ago
As cool as a parts store can be I assume, havent spent much time in a parts store BUT the man behind the counter did all the work and for that, I was very happy.

  william K Stewart
2 years ago
Mike and his guys go that extra mile. to help us keep are personal and business running smoothly.Thank y'all...

  Clair Franks franks
11 months ago
Always great!!! Hometown business, hometown owner.

  Ricky Hallmark
6 years ago
Always nice and helpful. Mike and crew knows the parts business. Never a bad experience.

  Marcus Hopkins
a year ago
Knowledgeable and always has the part I need or can have it by the next day

  Stara Cupp
a year ago
Napa is an easy place to find our Auto Parts they are reasonably priced

  Billy Brakefield
5 years ago
Excellent service great people always helpful would recommend this place to anyone

  Carl Adkins
6 years ago
Great staff only place I buy my parts very friendly and helpful people

  Billy Brakefield
6 years ago
Good staff very friendly had the parts you need or will get them for you

  Clayton S
6 years ago
They are always pleasant and take their time to make sure that you are happy.

  Mike Clevenger
3 years ago
Very knowledgeable and friendly staff. Great people.

  Kevin Brock
a year ago
The employees were friendly and helpful

  Wayne Plunkett.
4 years ago
Very nice and friendly staff, always very quick and helpful!!

  Pam Love
4 years ago
Good prices great staff right parts

  Leigh Howard
5 years ago
Love this small town place! Very nice and helpful!

  Jeremy Logan
2 years ago
Been buying from Massey's Auto for years and they are still a family Auto part's store